> ## Documentation Index
> Fetch the complete documentation index at: https://docs.superoffice.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create Default Ticket Status Entity

> Gets a default TicketStatusEntity list item.



## OpenAPI

````yaml /openapi/rest/openapi-v3-List.json get /api/v1/List/TicketStatus/Items/Default
openapi: 3.0.0
info:
  version: v1-REST
  title: SuperOffice REST API v1
  description: SuperOffice REST API - List
  contact:
    name: SuperOffice DevNet
    url: https://docs.superoffice.com/en/api/index.html
    email: sdk@superoffice.com
servers:
  - url: http://localhost:56350
  - url: https://localhost:56350
security: []
tags: []
externalDocs:
  description: >-
    The SuperOffice DevNet Community has more documentation, examples, and
    discussion forums.
  url: https://community.superoffice.com/en/developer/
paths:
  /api/v1/List/TicketStatus/Items/Default:
    get:
      tags:
        - List_TicketStatus
      summary: Create Default Ticket Status Entity
      description: Gets a default TicketStatusEntity list item.
      operationId: v1TicketStatusList_CreateDefaultTicketStatusEntity
      parameters:
        - name: Accept-Language
          in: header
          description: >-
            Convert string references and multi-language values into a specified
            language (iso2) code.
          required: false
          schema:
            type: string
        - name: SO-Language
          in: header
          description: >-
            Convert string references and multi-language values into a specified
            language (iso2) code. Overrides Accept-Language value.
          required: false
          schema:
            type: string
        - name: SO-Culture
          in: header
          description: >-
            Number, date formatting in a specified culture (iso2 language) code.
            Partially overrides SO-Language/Accept-Language value. Ignored if no
            Language set.
          required: false
          schema:
            type: string
        - name: SO-TimeZone
          in: header
          description: >-
            Specify the timezone code that you would like date/time responses
            converted to.
          required: false
          schema:
            type: string
        - name: SO-AppToken
          in: header
          description: >-
            The application token that identifies the partner app. Used when
            calling Online WebAPI from a server.
          required: false
          schema:
            type: string
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                $ref: >-
                  #/components/schemas/SuperOffice.CRM.Services.TicketStatusEntity
            text/json:
              schema:
                $ref: >-
                  #/components/schemas/SuperOffice.CRM.Services.TicketStatusEntity
            application/xml:
              schema:
                $ref: >-
                  #/components/schemas/SuperOffice.CRM.Services.TicketStatusEntity
            text/xml:
              schema:
                $ref: >-
                  #/components/schemas/SuperOffice.CRM.Services.TicketStatusEntity
            application/json-patch+json:
              schema:
                $ref: >-
                  #/components/schemas/SuperOffice.CRM.Services.TicketStatusEntity
            application/merge-patch+json:
              schema:
                $ref: >-
                  #/components/schemas/SuperOffice.CRM.Services.TicketStatusEntity
      security:
        - SuperOffice_Password: []
          SuperId_Authentication: []
components:
  schemas:
    SuperOffice.CRM.Services.TicketStatusEntity:
      description: "Entity for a ticket status. This entity describes the meta data for a ticket status, and provides special operations on it.\r\n<para />\r\nCarrier object for TicketStatusEntity.\r\nServices for the TicketStatusEntity Carrier is available from the <see cref=\"T:SuperOffice.CRM.Services.IListAgent\">List Agent</see>."
      type: object
      properties:
        TicketStatusId:
          format: int32
          description: The primary key (auto-incremented)
          type: integer
        Name:
          description: Name of user defined ticket status
          type: string
        Status:
          description: >-
            The &apos;classic&apos; ticket status. I.e.
            active/closed/postponed/deleted
          enum:
            - Unknown
            - Active
            - Closed
            - Postponed
            - Deleted
            - Merged
            - Spam
            - PostponedSpecific
            - Postponed1Hour
            - Postponed2Hours
            - Postponed3Hours
            - Postponed4Hours
            - PostponedDay
            - PostponedWeek
            - PostponedMonth
          type: string
        TimeCounter:
          description: >-
            Which field in ticket we count time spent on (queue, internal,
            external)
          enum:
            - None
            - Internally
            - Externally
            - Queue
          type: string
        NoEmailReopen:
          description: Whether inbound emails can reopen requests with this status or not
          type: boolean
        IsDefault:
          description: >-
            Indicates if status is default one as there might be more than one
            status with same internal status
          type: boolean
        UsedInQueue:
          description: If set, status is used in GetNext calculations
          type: boolean
        TableRight:
          $ref: '#/components/schemas/SuperOffice.CRM.Security.TableRight'
        FieldProperties:
          description: >-
            Field property dictionary mapping field names to field access
            rights.
          type: object
          additionalProperties:
            $ref: '#/components/schemas/SuperOffice.CRM.Security.FieldProperty'
    SuperOffice.CRM.Security.TableRight:
      description: "Wraps a table right together with an explanatory reason.\r\nCode can indicate why access is restricted."
      type: object
      properties:
        Mask:
          type: string
        Reason:
          type: string
    SuperOffice.CRM.Security.FieldProperty:
      description: >-
        Class holding properties like field length, field type about a field in
        the carrier.
      type: object
      properties:
        FieldRight:
          $ref: '#/components/schemas/SuperOffice.CRM.Security.FieldRight'
        FieldType:
          type: string
        FieldLength:
          format: int32
          description: ''
          type: integer
    SuperOffice.CRM.Security.FieldRight:
      description: "Wraps the field right together with an explanatory reason.\r\nAlso adds logical operators to the field rights so that they can be easily combined."
      type: object
      properties:
        Mask:
          type: string
        Reason:
          type: string

````

## Related topics

- [Create Default Ticket Status Entity](/en/api/reference/restful/agent/list_agent/create-default-ticket-status-entity.md)
- [NSListAgent](/en/automation/crmscript/reference/CRMScript.NetServer.NSListAgent.md)
- [SuperOffice.WebApi.Agents.IListAgent](/en/api/reference/webapi/SuperOffice.WebApi.Agents.IListAgent.md)
- [SuperOffice.WebApi.Agents.ListAgent](/en/api/reference/webapi/SuperOffice.WebApi.Agents.ListAgent.md)
- [Create Default Ticket Entity](/en/api/reference/restful/agent/ticket_agent/create-default-ticket-entity.md)
- [Create Default Ticket Category Entity](/en/api/reference/restful/rest/list_ticketcategory/create-default-ticket-category-entity.md)