addMessage

• 1 minute to read

Description

Adds a message to an existing ticket. You are only allowed to add messages to a ticket owned by the logged-in customer.

In parameters

Parameter	Description
sessionKey	A valid session key
messageBody	The text in the message.
ticketId	The ticket to attach the message to.
sLevel	Security level of the ticket. Can be: 1 – Internal 2 – External Other values will result in an error.
attachmentIds	An array of the IDs of all attachments that you wish to connect to this message. The ID is received from `addAttachment()`.

Out parameters

Parameter	Description
errorCode	See list of codes
messageId	The internal ID of the new message

Example

customer.customerService custService = new customer.customerService();

string sessionKey;
string ret = custService.login("test","test", out sessionKey);

if(ret == "0")
{
  string\[\] attachmentIDs = new string\[0\];
  string messageId;
  ret = custService.addMessage(sessionKey,
    "I would like more information","1201","2",
    attachmentIDs,
    out messageId);
  if(ret == "0")
    cout << messageId;
    //messageId now contains the new ID
  custService.logout(sessionKey);
}