addMessage

• 2 minutes to read

Description

Caution

Deprecated, see addMessage3 instead.

Adds a message to an existing ticket. If you are creating a new ticket, you need to also call this to add a message to the ticket. If you have file attachments you wish to add to this message, you have to call addAttachment() for each of these.

When making a new ticket, a New Ticket notification is sent, so you should normally not send a notification for the addMessage() call. This is controlled by the sendNotification parameter.

Note

addMessage will not affect ticket.status, this can be set using setTicket.

In parameters

Parameter	Description
sessionKey	A valid session key
messageBody	The text contained in the body of this message
ticketId	The ID of the ticket to attach this message to.
sLevel	Security level. 1=Internal, 2=External
attachmentIds	A list of the iDs to the attachments linked to this message.
sendNotification	A boolean indicating if you wish that the owner is notified that a message has been added to the ticket.

Out parameters

Parameter	Description
errorCode	See list of codes
messageID	A notification key to be used in `getUserNotfications()` etc.

Example

ticket.ticketService ticketService = new ticket.ticketService();
string sessionKey;
string errorCode = ticketService.login("egon", "norges bank", out sessionKey);

if (errorCode.Equals("0"))
{
  string[] attachmentIds = new string\[1\];
  attachmentIds[0]="62";
  string messageId;
  string error = ticketService.addMessage(sessionKey,
   "her er en meldingstekst\\n\\nmvh\\njulenissen",
   "1602",         //ticketId
   "1",            //internal message
   attachmentIds, 
   true,           //send notification
   out messageId);
}