getReplyTemplates

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Description

Gets the id and name of all reply templates under a given folder. Useful for getting a list of reply templates in the system, which can be retrieved in full with the getReplyTemplate method.

In parameters

Parameter	Description
sessionKey	A valid session key
folderId	The id of the folder to retrieve reply templates from. -1 means retrieving all reply templates

Out parameters

Parameter	Description
errorCode	See list of codes
replyTemplates	An array of ReplyTemplateStruct. Elements are listed below
description	The description of the given folder
name	The name of the given folder

ReplyTemplateStruct member	Description
id	ID of the reply template.
description	Description of the reply template
folder	Folder ID the reply template is in.

Example

ticket.ticketService ticketService = new ticket.ticketService();
string sessionKey;
string errorCode = ticketService.login("egon", "norges bank", out sessionKey);

if (errorCode.Equals("0"))
{
  ticket.ReplyTemplateStruct[] replyTemplates;
  ticketService.getReplyTemplates(sessionKey, -1);

  // assume this has been populated, see example for getReplyTemplateFolders
  TreeView tree;
  foreach(ticket.ReplyTemplateStruct rt in replyTemplates)
  {
    tree.addNode(rt.id, rt.description, rt.folder);
  }
}