> ## Documentation Index
> Fetch the complete documentation index at: https://docs.superoffice.com/llms.txt
> Use this file to discover all available pages before exploring further.

# SuperOffice.WebApi.Data.TicketPriorityEscalationLevelEntity

# <a id="SuperOffice_WebApi_Data_TicketPriorityEscalationLevelEntity" /> Class TicketPriorityEscalationLevelEntity

Namespace: [SuperOffice.WebApi.Data](SuperOffice.WebApi.Data.md)\
Assembly: SuperOffice.WebApi.dll

Carrier object for TicketPriorityEscalationLevelEntity.
Entity for ticket priority escalation level. Entity describes properties/actions when escalation(alert) happens. Alert is raised according to TicketPriority timing intervals

```csharp theme={null}
public class TicketPriorityEscalationLevelEntity : Carrier
```

#### Inheritance

[object](https://learn.microsoft.com/dotnet/api/system.object) ←
[Carrier](SuperOffice.WebApi.Data.Carrier.md) ←
[TicketPriorityEscalationLevelEntity](SuperOffice.WebApi.Data.TicketPriorityEscalationLevelEntity.md)

#### Inherited Members

[Carrier.TableRight](SuperOffice.WebApi.Data.Carrier.md#SuperOffice_WebApi_Data_Carrier_TableRight),
[Carrier.FieldProperties](SuperOffice.WebApi.Data.Carrier.md#SuperOffice_WebApi_Data_Carrier_FieldProperties),
[object.ToString()](https://learn.microsoft.com/dotnet/api/system.object.tostring),
[object.Equals(object)](https://learn.microsoft.com/dotnet/api/system.object.equals#system-object-equals\(system-object\)),
[object.Equals(object, object)](https://learn.microsoft.com/dotnet/api/system.object.equals#system-object-equals\(system-object-system-object\)),
[object.ReferenceEquals(object, object)](https://learn.microsoft.com/dotnet/api/system.object.referenceequals),
[object.GetHashCode()](https://learn.microsoft.com/dotnet/api/system.object.gethashcode),
[object.GetType()](https://learn.microsoft.com/dotnet/api/system.object.gettype),
[object.MemberwiseClone()](https://learn.microsoft.com/dotnet/api/system.object.memberwiseclone)

## Constructors

### <a id="SuperOffice_WebApi_Data_TicketPriorityEscalationLevelEntity__ctor" /> TicketPriorityEscalationLevelEntity()

Default constructor - defaults any enum props to 0.

```csharp theme={null}
public TicketPriorityEscalationLevelEntity()
```

## Properties

### <a id="SuperOffice_WebApi_Data_TicketPriorityEscalationLevelEntity_Action" /> Action

Bitmap indicating what should be done when escalating *to* this level.

```csharp theme={null}
public virtual int Action { get; set; }
```

#### Property Value

[int](https://learn.microsoft.com/dotnet/api/system.int32)

### <a id="SuperOffice_WebApi_Data_TicketPriorityEscalationLevelEntity_AlertLevel" /> AlertLevel

The alert level (strictly ascending number).

```csharp theme={null}
public virtual short AlertLevel { get; set; }
```

#### Property Value

[short](https://learn.microsoft.com/dotnet/api/system.int16)

### <a id="SuperOffice_WebApi_Data_TicketPriorityEscalationLevelEntity_AlertTimeout" /> AlertTimeout

The time (in minutes) before ticket is escalated to next level.

```csharp theme={null}
public virtual int AlertTimeout { get; set; }
```

#### Property Value

[int](https://learn.microsoft.com/dotnet/api/system.int32)

### <a id="SuperOffice_WebApi_Data_TicketPriorityEscalationLevelEntity_DelegateTo" /> DelegateTo

If ticket should be redelegated on escalation, this field contains the id of the target user.

```csharp theme={null}
public virtual int DelegateTo { get; set; }
```

#### Property Value

[int](https://learn.microsoft.com/dotnet/api/system.int32)

### <a id="SuperOffice_WebApi_Data_TicketPriorityEscalationLevelEntity_EmailTo" /> EmailTo

If an email should be sent when escalating, this field will contain the recipient email address.

```csharp theme={null}
public virtual string EmailTo { get; set; }
```

#### Property Value

[string](https://learn.microsoft.com/dotnet/api/system.string)

### <a id="SuperOffice_WebApi_Data_TicketPriorityEscalationLevelEntity_ReplyTemplateIdCatmast" /> ReplyTemplateIdCatmast

Reference to the reply template used in this alert, for mail to category master

```csharp theme={null}
public virtual int ReplyTemplateIdCatmast { get; set; }
```

#### Property Value

[int](https://learn.microsoft.com/dotnet/api/system.int32)

### <a id="SuperOffice_WebApi_Data_TicketPriorityEscalationLevelEntity_ReplyTemplateIdCatmastSms" /> ReplyTemplateIdCatmastSms

Reference to the reply template used in this alert, for sms to category master

```csharp theme={null}
public virtual int ReplyTemplateIdCatmastSms { get; set; }
```

#### Property Value

[int](https://learn.microsoft.com/dotnet/api/system.int32)

### <a id="SuperOffice_WebApi_Data_TicketPriorityEscalationLevelEntity_ReplyTemplateIdCustomer" /> ReplyTemplateIdCustomer

Reference to the reply template used in this alert, for mail to customer

```csharp theme={null}
public virtual int ReplyTemplateIdCustomer { get; set; }
```

#### Property Value

[int](https://learn.microsoft.com/dotnet/api/system.int32)

### <a id="SuperOffice_WebApi_Data_TicketPriorityEscalationLevelEntity_ReplyTemplateIdEmail" /> ReplyTemplateIdEmail

Reference to the reply template used in this alert, for mail to custom address

```csharp theme={null}
public virtual int ReplyTemplateIdEmail { get; set; }
```

#### Property Value

[int](https://learn.microsoft.com/dotnet/api/system.int32)

### <a id="SuperOffice_WebApi_Data_TicketPriorityEscalationLevelEntity_ReplyTemplateIdSms" /> ReplyTemplateIdSms

Reference to the reply template used in this alert, for sms to custom address

```csharp theme={null}
public virtual int ReplyTemplateIdSms { get; set; }
```

#### Property Value

[int](https://learn.microsoft.com/dotnet/api/system.int32)

### <a id="SuperOffice_WebApi_Data_TicketPriorityEscalationLevelEntity_ReplyTemplateIdUser" /> ReplyTemplateIdUser

Reference to the reply template used in this alert, for mail to owner of ticket

```csharp theme={null}
public virtual int ReplyTemplateIdUser { get; set; }
```

#### Property Value

[int](https://learn.microsoft.com/dotnet/api/system.int32)

### <a id="SuperOffice_WebApi_Data_TicketPriorityEscalationLevelEntity_ReplyTemplateIdUserSms" /> ReplyTemplateIdUserSms

Reference to the reply template used in this alert, for sms to owner of ticket

```csharp theme={null}
public virtual int ReplyTemplateIdUserSms { get; set; }
```

#### Property Value

[int](https://learn.microsoft.com/dotnet/api/system.int32)

### <a id="SuperOffice_WebApi_Data_TicketPriorityEscalationLevelEntity_RtiCustomerSms" /> RtiCustomerSms

Reference to the reply template used in this alert, for sms to customer

```csharp theme={null}
public virtual int RtiCustomerSms { get; set; }
```

#### Property Value

[int](https://learn.microsoft.com/dotnet/api/system.int32)

### <a id="SuperOffice_WebApi_Data_TicketPriorityEscalationLevelEntity_ScriptId" /> ScriptId

Script that can be executed then the ticket alert action occur.

```csharp theme={null}
public virtual int ScriptId { get; set; }
```

#### Property Value

[int](https://learn.microsoft.com/dotnet/api/system.int32)

### <a id="SuperOffice_WebApi_Data_TicketPriorityEscalationLevelEntity_SmsTo" /> SmsTo

If an sms should be sent when escalating, this field will contain the recipient email address.

```csharp theme={null}
public virtual string SmsTo { get; set; }
```

#### Property Value

[string](https://learn.microsoft.com/dotnet/api/system.string)

### <a id="SuperOffice_WebApi_Data_TicketPriorityEscalationLevelEntity_TicketAlertId" /> TicketAlertId

The primary key (auto-incremented)

```csharp theme={null}
public virtual int TicketAlertId { get; set; }
```

#### Property Value

[int](https://learn.microsoft.com/dotnet/api/system.int32)

## See Also

[ListAgent](SuperOffice.WebApi.Agents.ListAgent.md)


## Related topics

- [SuperOffice.WebApi.Data.TicketPriorityEntity](/en/api/reference/webapi/SuperOffice.WebApi.Data.TicketPriorityEntity.md)
- [SuperOffice.WebApi.Data.TicketPriorityEscalateAction](/en/api/reference/webapi/SuperOffice.WebApi.Data.TicketPriorityEscalateAction.md)
- [SuperOffice.WebApi.Data.TicketPriorityEscalateEvent](/en/api/reference/webapi/SuperOffice.WebApi.Data.TicketPriorityEscalateEvent.md)
- [SuperOffice.WebApi.Agents.TicketAgent](/en/api/reference/webapi/SuperOffice.WebApi.Agents.TicketAgent.md)
- [SuperOffice.WebApi.Agents.ITicketAgent](/en/api/reference/webapi/SuperOffice.WebApi.Agents.ITicketAgent.md)
- [SuperOffice.WebApi.Data.TicketEntity](/en/api/reference/webapi/SuperOffice.WebApi.Data.TicketEntity.md)