> ## Documentation Index
> Fetch the complete documentation index at: https://docs.superoffice.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Documents

> How to manage documents with CRMScript; document properties vs. the file itself

Letters, memos, sale proposals, order confirmations, terms & conditions - there's a huge amount of **documents** pertaining to customer relations. This section takes a deep dive into how to manage those documents with CRMScript.

<Note>
  Don't confuse *document* entities with documents in the customer service knowledge base or entities connected to SuperOffice Quote!
</Note>

## Document properties vs. the file itself

Information **about** the document is stored in the [document table][1] and managed through the `NSDocumentAgent` and its corresponding carriers.

The document **files** we are dealing with here are stored in a central repository (so\_arc).

## Documents vs. activities

Documents are part of a broader group of entities labeled **activities**:

* follow-ups
  * meeting
  * to-do
  * follow-up
* documents
  * document (this section)
  * email
* mailings and form submissions
* chat sessions

<Note>
  It is important to understand the distinction between activities and documents. When you get data from the [appointment table][5] or use the CRMScript [NSAppointment class][6], it is crucial that you pay attention to the **type** field.
</Note>

There's always a corresponding appointment record for a document. You can navigate the relation between them in both directions. Each document-type appointment record has a corresponding document record - always. However, the document-type appointments are not visible in the UI and they should not be mistaken for **linked activities**.

[1]: ../../../../database/tables/document

[5]: ../../../../database/tables/appointment

[6]: ../../reference/CRMScript.NetServer.NSAppointment


## Related topics

- [Document](/en/document/learn/index.md)
- [Documents](/en/mobile/document/index.md)
- [document](/en/api/mdo-providers/reference/document.md)
- [Edit documents](/en/document/learn/edit.md)