> ## Documentation Index
> Fetch the complete documentation index at: https://docs.superoffice.com/llms.txt
> Use this file to discover all available pages before exploring further.

# NSTicketCategoryEntity

> Describes the meta data for a ticket category, and provides special operations on it.

Describes the meta data for a ticket category, and provides special operations on it.

## Constructors

### NSTicketCategoryEntity()

```crmscript theme={null}
NSTicketCategoryEntity
```

Initializes a new instance of the NSTicketCategoryEntity class.

## Methods

## GetAssignmentLag()

```crmscript theme={null}
Integer GetAssignmentLag()
```

**Returns:** [CRMScript.Global.Integer](CRMScript.Global.Integer) - Number of minutes we shall override the assignment if a customer sends consecutive messages to this category.

**Example:**

```crmscript theme={null}
NSTicketCategoryEntity thing;
Integer assignmentLag = thing.GetAssignmentLag();
```

## GetCategoryMaster()

```crmscript theme={null}
Integer GetCategoryMaster()
```

**Returns:** [CRMScript.Global.Integer](CRMScript.Global.Integer) - The user associated with this category.

**Example:**

```crmscript theme={null}
NSTicketCategoryEntity thing;
Integer categoryMaster = thing.GetCategoryMaster();
```

## GetClosingStatus()

```crmscript theme={null}
Integer GetClosingStatus()
```

**Returns:** [CRMScript.Global.Integer](CRMScript.Global.Integer) - Should new requests have the 'close request' in this category checked as default, or should the users preferences be selected? See \<xref href="CRMScript.NetServer.TicketCategoryClosingStatus" data-throw-if-not-resolved="false">\</xref>

**Example:**

```crmscript theme={null}
NSTicketCategoryEntity thing;
Integer closingStatus = thing.GetClosingStatus();
```

## GetCustomFields()

Gets the user-defined + extra fields on an NSTicketCategoryEntity as a map.

```crmscript theme={null}
Map GetCustomFields()
```

**Returns:** [CRMScript.Native.Map](CRMScript.Native.Map)

**Example:**

```crmscript theme={null}
NSTicketCategoryEntity thing;
Map fields = thing.GetCustomFields();
String oldValue = fields.get("SuperOffice:1");
fields.insert("SuperOffice:1", "NewValue");
for (fields.first(); !fields.eof(); fields.next())
  printLine(fields.getKey() + ":  " + fields.getVal());
```

## GetDelegateMethod()

```crmscript theme={null}
Integer GetDelegateMethod()
```

**Returns:** [CRMScript.Global.Integer](CRMScript.Global.Integer) - An integer indicating the delegation method for this category. See \<xref href="CRMScript.NetServer.TicketCategoryDelegateMethod" data-throw-if-not-resolved="false">\</xref>.

**Example:**

```crmscript theme={null}
NSTicketCategoryEntity thing;
Integer delegateMethod = thing.GetDelegateMethod();
```

## GetExternalName()

```crmscript theme={null}
String GetExternalName()
```

**Returns:** [CRMScript.Global.String](CRMScript.Global.String) - The external name for this category, used for the customer frontend.

**Example:**

```crmscript theme={null}
NSTicketCategoryEntity thing;
String externalName = thing.GetExternalName();
```

## GetExtraFields()

Gets the extra fields on NSTicketCategoryEntity as a map.

```crmscript theme={null}
Map GetExtraFields()
```

**Returns:** [CRMScript.Native.Map](CRMScript.Native.Map) - Map containing extra field values by field name.

**Example:**

```crmscript theme={null}
NSTicketCategoryEntity thing;
Map fields = thing.GetExtraFields();
String oldValue = fields.get("x_foobar");
fields.insert("x_foobar", "NewValue");
for (fields.first(); !fields.eof(); fields.next())
  printLine(fields.getKey() + ":  " + fields.getVal());
```

## GetFlags()

```crmscript theme={null}
Integer GetFlags()
```

**Returns:** [CRMScript.Global.Integer](CRMScript.Global.Integer) - A bitmask representing flags for this category. See \<xref href="CRMScript.NetServer.TicketCategoryFlags" data-throw-if-not-resolved="false">\</xref>.

**Example:**

```crmscript theme={null}
NSTicketCategoryEntity thing;
Integer flags = thing.GetFlags();
```

## GetFullname()

```crmscript theme={null}
String GetFullname()
```

**Returns:** [CRMScript.Global.String](CRMScript.Global.String) - The fullname (compiled from parents' names) for this category. E.g. 'norway/product A/support'.

**Example:**

```crmscript theme={null}
NSTicketCategoryEntity thing;
String fullname = thing.GetFullname();
```

## GetMsgClosingStatus()

```crmscript theme={null}
Integer GetMsgClosingStatus()
```

**Returns:** [CRMScript.Global.Integer](CRMScript.Global.Integer) - Should new messages have the 'close request' in this category checked as default, or should the users preferences be selected? See \<xref href="CRMScript.NetServer.TicketCategoryClosingStatus" data-throw-if-not-resolved="false">\</xref>.

**Example:**

```crmscript theme={null}
NSTicketCategoryEntity thing;
Integer msgClosingStatus = thing.GetMsgClosingStatus();
```

## GetName()

```crmscript theme={null}
String GetName()
```

**Returns:** [CRMScript.Global.String](CRMScript.Global.String) - The (short) name of this category. E.g. 'support'.

**Example:**

```crmscript theme={null}
NSTicketCategoryEntity thing;
String name = thing.GetName();
```

## GetNotificationEmail()

```crmscript theme={null}
String GetNotificationEmail()
```

**Returns:** [CRMScript.Global.String](CRMScript.Global.String) - Comma-separated list of addresses to notify when requests are re-delegated to (unassigned) in this category.

**Example:**

```crmscript theme={null}
NSTicketCategoryEntity thing;
String notificationEmail = thing.GetNotificationEmail();
```

## GetParentId()

```crmscript theme={null}
Integer GetParentId()
```

**Returns:** [CRMScript.Global.Integer](CRMScript.Global.Integer) - The parent category for this category. -1 if this is a top-level category.

**Example:**

```crmscript theme={null}
NSTicketCategoryEntity thing;
Integer parentId = thing.GetParentId();
```

## GetReplyTemplate()

```crmscript theme={null}
Integer GetReplyTemplate()
```

**Returns:** [CRMScript.Global.Integer](CRMScript.Global.Integer) - Reply template to merge with messages posted in this category.

**Example:**

```crmscript theme={null}
NSTicketCategoryEntity thing;
Integer replyTemplate = thing.GetReplyTemplate();
```

## GetTicketCategoryId()

```crmscript theme={null}
Integer GetTicketCategoryId()
```

**Returns:** [CRMScript.Global.Integer](CRMScript.Global.Integer) - The ID of the ticket category. (primary key).

**Example:**

```crmscript theme={null}
NSTicketCategoryEntity thing;
Integer ticketCategoryId = thing.GetTicketCategoryId();
```

## SetAssignmentLag(Integer)

```crmscript theme={null}
Void SetAssignmentLag(Integer assignmentLag)
```

**Returns:** [CRMScript.Global.Void](CRMScript.Global.Void)

**Example:**

```crmscript theme={null}
NSTicketCategoryEntity thing;
Integer assignmentLag;
thing.SetAssignmentLag(assignmentLag);
```

## SetCategoryMaster(Integer)

```crmscript theme={null}
Void SetCategoryMaster(Integer categoryMaster)
```

**Returns:** [CRMScript.Global.Void](CRMScript.Global.Void)

**Example:**

```crmscript theme={null}
NSTicketCategoryEntity thing;
Integer categoryMaster;
thing.SetCategoryMaster(categoryMaster);
```

## SetClosingStatus(Integer)

```crmscript theme={null}
Void SetClosingStatus(Integer closingStatus)
```

**Returns:** [CRMScript.Global.Void](CRMScript.Global.Void)

**Example:**

```crmscript theme={null}
NSTicketCategoryEntity thing;
Integer closingStatus;
thing.SetClosingStatus(closingStatus);
```

## SetCustomFields(Map)

Sets the user-defined and extra fields on an NSTicketCategoryEntity with a map.

```crmscript theme={null}
Void SetCustomFields(Map udefs)
```

**Returns:** [CRMScript.Global.Void](CRMScript.Global.Void)

**Example:**

```crmscript theme={null}
NSTicketCategoryEntity thing;
Map udefs;
udefs["SuperOffice:1"] = "[I:123]";
udefs["SuperOffice:1"] = "123"; // this will also work, but beware of decimal point variations in different languages
udefs["custom.progid"] = "foobar";
udefs["x_foo"] = "foobar";
udefs["x_bar"] = "456"; // List item id
thing.SetCustomFields(udefs);
```

## SetDelegateMethod(Integer)

```crmscript theme={null}
Void SetDelegateMethod(Integer delegateMethod)
```

**Returns:** [CRMScript.Global.Void](CRMScript.Global.Void)

**Example:**

```crmscript theme={null}
NSTicketCategoryEntity thing;
Integer delegateMethod;
thing.SetDelegateMethod(delegateMethod);
```

## SetExternalName(String)

```crmscript theme={null}
Void SetExternalName(String externalName)
```

**Returns:** [CRMScript.Global.Void](CRMScript.Global.Void)

**Example:**

```crmscript theme={null}
NSTicketCategoryEntity thing;
String externalName;
thing.SetExternalName(externalName);
```

## SetExtraFields(Map)

Sets the extra field values on NSTicketCategoryEntity with a map.

```crmscript theme={null}
Void SetExtraFields(Map extras)
```

**Returns:** [CRMScript.Global.Void](CRMScript.Global.Void)

**Example:**

```crmscript theme={null}
NSTicketCategoryEntity thing;
Map extras;
extras["SuperOffice:1"] = "[I:123]";
extras["SuperOffice:1"] = "123"; // this will also work, but beware of decimal point variations in different languages
extras["custom.progid"] = "foobar";
thing.SetExtraFields(extras);
```

## SetFlags(Integer)

```crmscript theme={null}
Void SetFlags(Integer flags)
```

**Returns:** [CRMScript.Global.Void](CRMScript.Global.Void)

**Example:**

```crmscript theme={null}
NSTicketCategoryEntity thing;
Integer flags;
thing.SetFlags(flags);
```

## SetFullname(String)

```crmscript theme={null}
Void SetFullname(String fullname)
```

**Returns:** [CRMScript.Global.Void](CRMScript.Global.Void)

**Example:**

```crmscript theme={null}
NSTicketCategoryEntity thing;
String fullname;
thing.SetFullname(fullname);
```

## SetMsgClosingStatus(Integer)

```crmscript theme={null}
Void SetMsgClosingStatus(Integer msgClosingStatus)
```

**Returns:** [CRMScript.Global.Void](CRMScript.Global.Void)

**Example:**

```crmscript theme={null}
NSTicketCategoryEntity thing;
Integer msgClosingStatus;
thing.SetMsgClosingStatus(msgClosingStatus);
```

## SetName(String)

```crmscript theme={null}
Void SetName(String name)
```

**Returns:** [CRMScript.Global.Void](CRMScript.Global.Void)

**Example:**

```crmscript theme={null}
NSTicketCategoryEntity thing;
String name;
thing.SetName(name);
```

## SetNotificationEmail(String)

```crmscript theme={null}
Void SetNotificationEmail(String notificationEmail)
```

**Returns:** [CRMScript.Global.Void](CRMScript.Global.Void)

**Example:**

```crmscript theme={null}
NSTicketCategoryEntity thing;
String notificationEmail;
thing.SetNotificationEmail(notificationEmail);
```

## SetParentId(Integer)

```crmscript theme={null}
Void SetParentId(Integer parentId)
```

**Returns:** [CRMScript.Global.Void](CRMScript.Global.Void)

**Example:**

```crmscript theme={null}
NSTicketCategoryEntity thing;
Integer parentId;
thing.SetParentId(parentId);
```

## SetReplyTemplate(Integer)

```crmscript theme={null}
Void SetReplyTemplate(Integer replyTemplate)
```

**Returns:** [CRMScript.Global.Void](CRMScript.Global.Void)

**Example:**

```crmscript theme={null}
NSTicketCategoryEntity thing;
Integer replyTemplate;
thing.SetReplyTemplate(replyTemplate);
```

## SetTicketCategoryId(Integer)

```crmscript theme={null}
Void SetTicketCategoryId(Integer ticketCategoryId)
```

**Returns:** [CRMScript.Global.Void](CRMScript.Global.Void)

**Example:**

```crmscript theme={null}
NSTicketCategoryEntity thing;
Integer ticketCategoryId;
thing.SetTicketCategoryId(ticketCategoryId);
```


## Related topics

- [NSTicketEntity](/en/automation/crmscript/reference/CRMScript.NetServer.NSTicketEntity.md)
- [NSListAgent](/en/automation/crmscript/reference/CRMScript.NetServer.NSListAgent.md)
- [Put Ticket Category Entity](/en/api/reference/restful/rest/list_ticketcategory/put-ticket-category-entity.md)
- [Delete Ticket Category Entity](/en/api/reference/restful/rest/list_ticketcategory/delete-ticket-category-entity.md)
- [Get Ticket Category Entity](/en/api/reference/restful/rest/list_ticketcategory/get-ticket-category-entity.md)
- [Post Ticket Category Entity](/en/api/reference/restful/rest/list_ticketcategory/post-ticket-category-entity.md)