> ## Documentation Index
> Fetch the complete documentation index at: https://docs.superoffice.com/llms.txt
> Use this file to discover all available pages before exploring further.

# NSTicketEntity

> Represents a service ticket.

Represents a service ticket.

## Constructors

### NSTicketEntity()

```crmscript theme={null}
NSTicketEntity
```

Initializes a new instance of the NSTicketEntity class.

## Methods

## GetActivate()

When the ticket should be activated, if it is postponed.

```crmscript theme={null}
DateTime GetActivate()
```

**Returns:** [CRMScript.Global.DateTime](CRMScript.Global.DateTime)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
DateTime activate = thing.GetActivate();
```

## GetAlertLevel()

The alert level for the ticket. Matches the level value of the ticket\_alert table.

```crmscript theme={null}
Integer GetAlertLevel()
```

**Returns:** [CRMScript.Global.Integer](CRMScript.Global.Integer)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
Integer alertLevel = thing.GetAlertLevel();
```

## GetAlertTimeout()

The datetime for when the ticket should jump to the next alert\_level.

```crmscript theme={null}
DateTime GetAlertTimeout()
```

**Returns:** [CRMScript.Global.DateTime](CRMScript.Global.DateTime)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
DateTime alertTimeout = thing.GetAlertTimeout();
```

## GetAuthor()

A string representing the author of the ticket (same as author of first message).

```crmscript theme={null}
String GetAuthor()
```

**Returns:** [CRMScript.Global.String](CRMScript.Global.String)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
String author = thing.GetAuthor();
```

## GetBaseStatus()

```crmscript theme={null}
Integer GetBaseStatus()
```

**Returns:** [CRMScript.Global.Integer](CRMScript.Global.Integer) - The status of the ticket. See \<xref href="CRMScript.NetServer.TicketBaseStatus" data-throw-if-not-resolved="false">\</xref>

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
Integer baseStatus = thing.GetBaseStatus();
```

## GetCategory()

The ticket category entity which this ticket is connected to

```crmscript theme={null}
NSTicketCategoryEntity GetCategory()
```

**Returns:** [CRMScript.NetServer.NSTicketCategoryEntity](CRMScript.NetServer.NSTicketCategoryEntity)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
NSTicketCategoryEntity category = thing.GetCategory();
```

## GetClosedAt()

When the ticket was closed.

```crmscript theme={null}
DateTime GetClosedAt()
```

**Returns:** [CRMScript.Global.DateTime](CRMScript.Global.DateTime)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
DateTime closedAt = thing.GetClosedAt();
```

## GetConnectId()

If a ticket is connected to another ticket, this field is set to the ID of the 'master' ticket.

```crmscript theme={null}
Integer GetConnectId()
```

**Returns:** [CRMScript.Global.Integer](CRMScript.Global.Integer)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
Integer connectId = thing.GetConnectId();
```

## GetCreatedAt()

When the ticket was created.

```crmscript theme={null}
DateTime GetCreatedAt()
```

**Returns:** [CRMScript.Global.DateTime](CRMScript.Global.DateTime)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
DateTime createdAt = thing.GetCreatedAt();
```

## GetCreatedBy()

The associate who created this ticket

```crmscript theme={null}
NSAssociate GetCreatedBy()
```

**Returns:** [CRMScript.NetServer.NSAssociate](CRMScript.NetServer.NSAssociate)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
NSAssociate createdBy = thing.GetCreatedBy();
```

## GetCustomFields()

Gets the user-defined + extra fields on a TicketEntity as a map.

```crmscript theme={null}
Map GetCustomFields()
```

**Returns:** [CRMScript.Native.Map](CRMScript.Native.Map)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
Map fields = thing.GetCustomFields();
String oldValue = fields.get("SuperOffice:1");
fields.insert("SuperOffice:1", "NewValue");
for (fields.first(); !fields.eof(); fields.next())
  printLine(fields.getKey() + ":  " + fields.getVal());
```

## GetDeadline()

Deadline for ticket.

```crmscript theme={null}
DateTime GetDeadline()
```

**Returns:** [CRMScript.Global.DateTime](CRMScript.Global.DateTime)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
DateTime deadline = thing.GetDeadline();
```

## GetExtraFields()

Gets the extra fields on TicketEntity as a map.

```crmscript theme={null}
Map GetExtraFields()
```

**Returns:** [CRMScript.Native.Map](CRMScript.Native.Map)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
Map fields = thing.GetExtraFields();
String oldValue = fields.get("x_foobar");
fields.insert("x_foobar", "NewValue");
for (fields.first(); !fields.eof(); fields.next())
  printLine(fields.getKey() + ":  " + fields.getVal());
```

## GetFirstReadByUser()

The datetime for when the ticket first was read by a user.

```crmscript theme={null}
DateTime GetFirstReadByUser()
```

**Returns:** [CRMScript.Global.DateTime](CRMScript.Global.DateTime)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
DateTime firstReadByUser = thing.GetFirstReadByUser();
```

## GetFromAddress()

The from-address used when this ticket got created, e.g. by email

```crmscript theme={null}
String GetFromAddress()
```

**Returns:** [CRMScript.Global.String](CRMScript.Global.String)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
String fromAddress = thing.GetFromAddress();
```

## GetHasAttachment()

Bool indicating if this ticket has one or more attachments.

```crmscript theme={null}
Bool GetHasAttachment()
```

**Returns:** [CRMScript.Global.Bool](CRMScript.Global.Bool)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
Bool hasAttachment = thing.GetHasAttachment();
```

## GetLastChanged()

The last time the ticket was modified.

```crmscript theme={null}
DateTime GetLastChanged()
```

**Returns:** [CRMScript.Global.DateTime](CRMScript.Global.DateTime)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
DateTime lastChanged = thing.GetLastChanged();
```

## GetMessages()

```crmscript theme={null}
NSTicketMessage[] GetMessages()
```

**Returns:** [CRMScript.NetServer.NSTicketMessage](CRMScript.NetServer.NSTicketMessage)\[] - TicketMessageId, CreatedAt, SLevel, and Important for all the messages connected to this ticket.

<Note>
  For message body, see the NSTicketMessageEntity or the NSTicketMessage archive.
</Note>

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
NSTicketMessage[] messages = thing.GetMessages();
```

## GetNumMessages()

The total number of messages for this request.

```crmscript theme={null}
Integer GetNumMessages()
```

**Returns:** [CRMScript.Global.Integer](CRMScript.Global.Integer)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
Integer numMessages = thing.GetNumMessages();
```

## GetNumReplies()

The number of replies (messages) to the customer for this request.

```crmscript theme={null}
Integer GetNumReplies()
```

**Returns:** [CRMScript.Global.Integer](CRMScript.Global.Integer)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
Integer numReplies = thing.GetNumReplies();
```

## GetOrigin()

What is the origin of this ticket

```crmscript theme={null}
Integer GetOrigin()
```

**Returns:** [CRMScript.Global.Integer](CRMScript.Global.Integer) - See \<xref href="CRMScript.NetServer.TicketOrigin" data-throw-if-not-resolved="false">\</xref>.

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
Integer origin = thing.GetOrigin();
```

## GetOwnedBy()

The associate who owns this ticket

```crmscript theme={null}
NSAssociate GetOwnedBy()
```

**Returns:** [CRMScript.NetServer.NSAssociate](CRMScript.NetServer.NSAssociate)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
NSAssociate ownedBy = thing.GetOwnedBy();
```

## GetPerson()

The primary person that this ticket is connected to

```crmscript theme={null}
NSPerson GetPerson()
```

**Returns:** [CRMScript.NetServer.NSPerson](CRMScript.NetServer.NSPerson)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
NSPerson person = thing.GetPerson();
```

## GetPriority()

The ticket priority entity which this ticket is connected to

```crmscript theme={null}
NSTicketPriorityEntity GetPriority()
```

**Returns:** [CRMScript.NetServer.NSTicketPriorityEntity](CRMScript.NetServer.NSTicketPriorityEntity)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
NSTicketPriorityEntity priority = thing.GetPriority();
```

## GetReadByCustomer()

The datetime for when the ticket was read by the customer.

```crmscript theme={null}
DateTime GetReadByCustomer()
```

**Returns:** [CRMScript.Global.DateTime](CRMScript.Global.DateTime)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
DateTime readByCustomer = thing.GetReadByCustomer();
```

## GetReadByOwner()

The datetime for when the ticket last was read by the owner.

```crmscript theme={null}
DateTime GetReadByOwner()
```

**Returns:** [CRMScript.Global.DateTime](CRMScript.Global.DateTime)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
DateTime readByOwner = thing.GetReadByOwner();
```

## GetReadStatus()

```crmscript theme={null}
Integer GetReadStatus()
```

**Returns:** [CRMScript.Global.Integer](CRMScript.Global.Integer) - Whether the owner has read the ticket or not (red, yellow, green). See \<xref href="CRMScript.NetServer.TicketReadStatus" data-throw-if-not-resolved="false">\</xref>.

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
Integer readStatus = thing.GetReadStatus();
```

## GetRealTimeSpentExternally()

The total time (seconds) within 24x7 the ticket has been in a external waiting status (configurable), not including current state

```crmscript theme={null}
Integer GetRealTimeSpentExternally()
```

**Returns:** [CRMScript.Global.Integer](CRMScript.Global.Integer)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
Integer realTimeSpentExternally = thing.GetRealTimeSpentExternally();
```

## GetRealTimeSpentInternally()

The total time (seconds) within 24x7 the ticket has been in an open status (configurable), not including current state

```crmscript theme={null}
Integer GetRealTimeSpentInternally()
```

**Returns:** [CRMScript.Global.Integer](CRMScript.Global.Integer)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
Integer realTimeSpentInternally = thing.GetRealTimeSpentInternally();
```

## GetRealTimeSpentQueue()

The total time (seconds) within 24x7 hours the ticket has been in a queue status, not including current state

```crmscript theme={null}
Integer GetRealTimeSpentQueue()
```

**Returns:** [CRMScript.Global.Integer](CRMScript.Global.Integer)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
Integer realTimeSpentQueue = thing.GetRealTimeSpentQueue();
```

## GetRealTimeToClose()

Same as time\_to\_close, but not calculated based on priority.

```crmscript theme={null}
Integer GetRealTimeToClose()
```

**Returns:** [CRMScript.Global.Integer](CRMScript.Global.Integer)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
Integer realTimeToClose = thing.GetRealTimeToClose();
```

## GetRealTimeToReply()

Same as time\_to\_reply, but not calculated based on priority.

```crmscript theme={null}
Integer GetRealTimeToReply()
```

**Returns:** [CRMScript.Global.Integer](CRMScript.Global.Integer)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
Integer realTimeToReply = thing.GetRealTimeToReply();
```

## GetRepliedAt()

The datetime for when the ticket was replied to. I.e. the first external message added to the ticket.

```crmscript theme={null}
DateTime GetRepliedAt()
```

**Returns:** [CRMScript.Global.DateTime](CRMScript.Global.DateTime)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
DateTime repliedAt = thing.GetRepliedAt();
```

## GetSecondaryPersons()

The secondary persons this ticket is connected to

```crmscript theme={null}
NSPerson[] GetSecondaryPersons()
```

**Returns:** [CRMScript.NetServer.NSPerson](CRMScript.NetServer.NSPerson)\[]

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
NSPerson[] secondaryPersons = thing.GetSecondaryPersons();
```

## GetSlevel()

```crmscript theme={null}
Integer GetSlevel()
```

**Returns:** [CRMScript.Global.Integer](CRMScript.Global.Integer) - The security level of the ticket. See \<xref href="CRMScript.NetServer.TicketSecurityLevel" data-throw-if-not-resolved="false">\</xref>.

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
Integer slevel = thing.GetSlevel();
```

## GetStatus()

The ticket status entity which this ticket is connected to

```crmscript theme={null}
NSTicketStatusEntity GetStatus()
```

**Returns:** [CRMScript.NetServer.NSTicketStatusEntity](CRMScript.NetServer.NSTicketStatusEntity)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
NSTicketStatusEntity status = thing.GetStatus();
```

## GetTags()

An array containing the tags assigned to this request.

```crmscript theme={null}
NSTag[] GetTags()
```

**Returns:** [CRMScript.NetServer.NSTag](CRMScript.NetServer.NSTag)\[]

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
NSTag[] tags = thing.GetTags();
```

## GetTicketId()

The primary key (auto-incremented)

```crmscript theme={null}
Integer GetTicketId()
```

**Returns:** [CRMScript.Global.Integer](CRMScript.Global.Integer)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
Integer ticketId = thing.GetTicketId();
```

## GetTimeSpentExternally()

The total time (seconds) within the priority's office hours the ticket has been in a external waiting status (configurable), not including current state

```crmscript theme={null}
Integer GetTimeSpentExternally()
```

**Returns:** [CRMScript.Global.Integer](CRMScript.Global.Integer)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
Integer timeSpentExternally = thing.GetTimeSpentExternally();
```

## GetTimeSpentInternally()

The total time (seconds) within the priority's office hours the ticket has been in an open status (configurable), not including current state

```crmscript theme={null}
Integer GetTimeSpentInternally()
```

**Returns:** [CRMScript.Global.Integer](CRMScript.Global.Integer)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
Integer timeSpentInternally = thing.GetTimeSpentInternally();
```

## GetTimeSpentQueue()

The total time (seconds) within the priority's office hours the ticket has been in a queue status, not including current state

```crmscript theme={null}
Integer GetTimeSpentQueue()
```

**Returns:** [CRMScript.Global.Integer](CRMScript.Global.Integer)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
Integer timeSpentQueue = thing.GetTimeSpentQueue();
```

## GetTimeToClose()

The time (minutes) between when the ticket was created and when it was closed. Calculated based on priority's timeframe.

```crmscript theme={null}
Integer GetTimeToClose()
```

**Returns:** [CRMScript.Global.Integer](CRMScript.Global.Integer)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
Integer timeToClose = thing.GetTimeToClose();
```

## GetTimeToReply()

The time (minutes) between when the ticket was created and when it was replied to. Calculated based on priority's timeframe.

```crmscript theme={null}
Integer GetTimeToReply()
```

**Returns:** [CRMScript.Global.Integer](CRMScript.Global.Integer)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
Integer timeToReply = thing.GetTimeToReply();
```

## GetTitle()

The title of the ticket.

```crmscript theme={null}
String GetTitle()
```

**Returns:** [CRMScript.Global.String](CRMScript.Global.String)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
String title = thing.GetTitle();
```

## SetActivate(DateTime)

When the ticket should be activated, if it is postponed.

```crmscript theme={null}
Void SetActivate(DateTime activate)
```

**Returns:** [CRMScript.Global.Void](CRMScript.Global.Void)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
DateTime activate;
thing.SetActivate(activate);
```

## SetAlertLevel(Integer)

The alert level for the ticket. Matches the level value of the ticket\_alert table.

```crmscript theme={null}
Void SetAlertLevel(Integer alertLevel)
```

**Returns:** [CRMScript.Global.Void](CRMScript.Global.Void)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
Integer alertLevel;
thing.SetAlertLevel(alertLevel);
```

## SetAlertTimeout(DateTime)

The datetime for when the ticket should jump to the next alert level.

```crmscript theme={null}
Void SetAlertTimeout(DateTime alertTimeout)
```

**Returns:** [CRMScript.Global.Void](CRMScript.Global.Void)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
DateTime alertTimeout;
thing.SetAlertTimeout(alertTimeout);
```

## SetAuthor(String)

A string representing the author of the ticket (same as author of first message).

```crmscript theme={null}
Void SetAuthor(String author)
```

**Returns:** [CRMScript.Global.Void](CRMScript.Global.Void)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
String author;
thing.SetAuthor(author);
```

## SetBaseStatus(Integer)

```crmscript theme={null}
Void SetBaseStatus(Integer baseStatus)
```

**Returns:** [CRMScript.Global.Void](CRMScript.Global.Void)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
Integer baseStatus;
thing.SetBaseStatus(baseStatus);
```

## SetCategory(NSTicketCategoryEntity)

```crmscript theme={null}
Void SetCategory(NSTicketCategoryEntity category)
```

**Returns:** [CRMScript.Global.Void](CRMScript.Global.Void)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
NSTicketCategoryEntity category;
thing.SetCategory(category);
```

## SetClosedAt(DateTime)

```crmscript theme={null}
Void SetClosedAt(DateTime closedAt)
```

**Returns:** [CRMScript.Global.Void](CRMScript.Global.Void)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
DateTime closedAt;
thing.SetClosedAt(closedAt);
```

## SetConnectId(Integer)

If a ticket is connected to another ticket, this field is set to the ID of the 'master' ticket.

```crmscript theme={null}
Void SetConnectId(Integer connectId)
```

**Returns:** [CRMScript.Global.Void](CRMScript.Global.Void)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
Integer connectId;
thing.SetConnectId(connectId);
```

## SetCreatedAt(DateTime)

When the ticket was created.

```crmscript theme={null}
Void SetCreatedAt(DateTime createdAt)
```

**Returns:** [CRMScript.Global.Void](CRMScript.Global.Void)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
DateTime createdAt;
thing.SetCreatedAt(createdAt);
```

## SetCreatedBy(NSAssociate)

```crmscript theme={null}
Void SetCreatedBy(NSAssociate createdBy)
```

**Returns:** [CRMScript.Global.Void](CRMScript.Global.Void)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
NSAssociate createdBy;
thing.SetCreatedBy(createdBy);
```

## SetCustomFields(Map)

Sets the user-defined and extra fields on a TicketEntity with a map.

```crmscript theme={null}
Void SetCustomFields(Map udefs)
```

**Returns:** [CRMScript.Global.Void](CRMScript.Global.Void)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
Map udefs;
udefs.insert("SuperOffice:1", "[I:123]");
udefs.insert("SuperOffice:1","123"); // this will also work, but beware of decimal point variations in different languages
udefs.insert("custom.progid","foobar");
udefs.insert("x_foo","foobar");
udefs.insert("x_bar","456"); // List item id
thing.SetCustomFields(udefs);
```

## SetDeadline(DateTime)

```crmscript theme={null}
Void SetDeadline(DateTime deadline)
```

**Returns:** [CRMScript.Global.Void](CRMScript.Global.Void)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
DateTime deadline;
thing.SetDeadline(deadline);
```

## SetExtraFields(Map)

Sets the extra field values on TicketEntity with a map.

```crmscript theme={null}
Void SetExtraFields(Map extras)
```

**Returns:** [CRMScript.Global.Void](CRMScript.Global.Void)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
Map extras;
extras.insert("custom.progid","foobar");
thing.SetExtraFields(extras);
```

## SetFirstReadByUser(DateTime)

```crmscript theme={null}
Void SetFirstReadByUser(DateTime firstReadByUser)
```

**Returns:** [CRMScript.Global.Void](CRMScript.Global.Void)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
DateTime firstReadByUser;
thing.SetFirstReadByUser(firstReadByUser);
```

## SetFromAddress(String)

The from-address used when this ticket got created, e.g. by email

```crmscript theme={null}
Void SetFromAddress(String fromAddress)
```

**Returns:** [CRMScript.Global.Void](CRMScript.Global.Void)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
String fromAddress;
thing.SetFromAddress(fromAddress);
```

## SetHasAttachment(Bool)

Bool indicating if this ticket has one or more attachments.

```crmscript theme={null}
Void SetHasAttachment(Bool hasAttachment)
```

**Returns:** [CRMScript.Global.Void](CRMScript.Global.Void)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
Bool hasAttachment;
thing.SetHasAttachment(hasAttachment);
```

## SetLastChanged(DateTime)

```crmscript theme={null}
Void SetLastChanged(DateTime lastChanged)
```

**Returns:** [CRMScript.Global.Void](CRMScript.Global.Void)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
DateTime lastChanged;
thing.SetLastChanged(lastChanged);
```

## SetMessages(NSTicketMessage\[])

```crmscript theme={null}
Void SetMessages(NSTicketMessage[] messages)
```

**Returns:** [CRMScript.Global.Void](CRMScript.Global.Void)

<Note>
  For message body, see the NSTicketMessageEntity or the NSTicketMessage archive.
</Note>

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
NSTicketMessage[] messages;
thing.SetMessages(messages);
```

## SetNumMessages(Integer)

The total number of messages for this request.

```crmscript theme={null}
Void SetNumMessages(Integer numMessages)
```

**Returns:** [CRMScript.Global.Void](CRMScript.Global.Void)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
Integer numMessages;
thing.SetNumMessages(numMessages);
```

## SetNumReplies(Integer)

The number of replies (messages) to the customer for this request.

```crmscript theme={null}
Void SetNumReplies(Integer numReplies)
```

**Returns:** [CRMScript.Global.Void](CRMScript.Global.Void)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
Integer numReplies;
thing.SetNumReplies(numReplies);
```

## SetOrigin(Integer)

```crmscript theme={null}
Void SetOrigin(Integer origin)
```

**Returns:** [CRMScript.Global.Void](CRMScript.Global.Void)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
Integer origin;
thing.SetOrigin(origin);
```

## SetOwnedBy(NSAssociate)

```crmscript theme={null}
Void SetOwnedBy(NSAssociate ownedBy)
```

**Returns:** [CRMScript.Global.Void](CRMScript.Global.Void)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
NSAssociate ownedBy;
thing.SetOwnedBy(ownedBy);
```

## SetPerson(NSPerson)

The primary person that this ticket is connected to

```crmscript theme={null}
Void SetPerson(NSPerson person)
```

**Returns:** [CRMScript.Global.Void](CRMScript.Global.Void)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
NSPerson person;
thing.SetPerson(person);
```

## SetPriority(NSTicketPriorityEntity)

The ticket priority entity which this ticket is connected to

```crmscript theme={null}
Void SetPriority(NSTicketPriorityEntity priority)
```

**Returns:** [CRMScript.Global.Void](CRMScript.Global.Void)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
NSTicketPriorityEntity priority;
thing.SetPriority(priority);
```

## SetReadByCustomer(DateTime)

```crmscript theme={null}
Void SetReadByCustomer(DateTime readByCustomer)
```

**Returns:** [CRMScript.Global.Void](CRMScript.Global.Void)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
DateTime readByCustomer;
thing.SetReadByCustomer(readByCustomer);
```

## SetReadByOwner(DateTime)

```crmscript theme={null}
Void SetReadByOwner(DateTime readByOwner)
```

**Returns:** [CRMScript.Global.Void](CRMScript.Global.Void)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
DateTime readByOwner;
thing.SetReadByOwner(readByOwner);
```

## SetReadStatus(Integer)

```crmscript theme={null}
Void SetReadStatus(Integer readStatus)
```

**Returns:** [CRMScript.Global.Void](CRMScript.Global.Void)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
Integer readStatus;
thing.SetReadStatus(readStatus);
```

## SetRealTimeSpentExternally(Integer)

The total time (seconds) within 24x7 the ticket has been in a external waiting status (configurable), not including current state

```crmscript theme={null}
Void SetRealTimeSpentExternally(Integer realTimeSpentExternally)
```

**Returns:** [CRMScript.Global.Void](CRMScript.Global.Void)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
Integer realTimeSpentExternally;
thing.SetRealTimeSpentExternally(realTimeSpentExternally);
```

## SetRealTimeSpentInternally(Integer)

The total time (seconds) within 24x7 the ticket has been in an open status (configurable), not including current state

```crmscript theme={null}
Void SetRealTimeSpentInternally(Integer realTimeSpentInternally)
```

**Returns:** [CRMScript.Global.Void](CRMScript.Global.Void)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
Integer realTimeSpentInternally;
thing.SetRealTimeSpentInternally(realTimeSpentInternally);
```

## SetRealTimeSpentQueue(Integer)

The total time (seconds) within 24x7 hours the ticket has been in a queue status, not including current state

```crmscript theme={null}
Void SetRealTimeSpentQueue(Integer realTimeSpentQueue)
```

**Returns:** [CRMScript.Global.Void](CRMScript.Global.Void)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
Integer realTimeSpentQueue;
thing.SetRealTimeSpentQueue(realTimeSpentQueue);
```

## SetRealTimeToClose(Integer)

Same as time\_to\_close, but not calculated based on priority.

```crmscript theme={null}
Void SetRealTimeToClose(Integer realTimeToClose)
```

**Returns:** [CRMScript.Global.Void](CRMScript.Global.Void)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
Integer realTimeToClose;
thing.SetRealTimeToClose(realTimeToClose);
```

## SetRealTimeToReply(Integer)

Same as time\_to\_reply, but not calculated based on priority.

```crmscript theme={null}
Void SetRealTimeToReply(Integer realTimeToReply)
```

**Returns:** [CRMScript.Global.Void](CRMScript.Global.Void)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
Integer realTimeToReply;
thing.SetRealTimeToReply(realTimeToReply);
```

## SetRepliedAt(DateTime)

The datetime for when the ticket was replied to (when the first external message added to the ticket).

```crmscript theme={null}
Void SetRepliedAt(DateTime repliedAt)
```

**Returns:** [CRMScript.Global.Void](CRMScript.Global.Void)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
DateTime repliedAt;
thing.SetRepliedAt(repliedAt);
```

## SetSecondaryPersons(NSPerson\[])

The secondary persons this ticket is connected to

```crmscript theme={null}
Void SetSecondaryPersons(NSPerson[] secondaryPersons)
```

**Returns:** [CRMScript.Global.Void](CRMScript.Global.Void)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
NSPerson[] secondaryPersons;
thing.SetSecondaryPersons(secondaryPersons);
```

## SetSlevel(Integer)

```crmscript theme={null}
Void SetSlevel(Integer slevel)
```

**Returns:** [CRMScript.Global.Void](CRMScript.Global.Void)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
Integer slevel;
thing.SetSlevel(slevel);
```

## SetStatus(NSTicketStatusEntity)

```crmscript theme={null}
Void SetStatus(NSTicketStatusEntity status)
```

**Returns:** [CRMScript.Global.Void](CRMScript.Global.Void)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
NSTicketStatusEntity status;
thing.SetStatus(status);
```

## SetTags(NSTag\[])

An array containing the tags assigned to this request

```crmscript theme={null}
Void SetTags(NSTag[] tags)
```

**Returns:** [CRMScript.Global.Void](CRMScript.Global.Void)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
NSTag[] tags;
thing.SetTags(tags);
```

## SetTicketId(Integer)

The primary key (auto-incremented)

```crmscript theme={null}
Void SetTicketId(Integer ticketId)
```

**Returns:** [CRMScript.Global.Void](CRMScript.Global.Void)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
Integer ticketId;
thing.SetTicketId(ticketId);
```

## SetTimeSpentExternally(Integer)

The total time (seconds) within the priority's office hours the ticket has been in a external waiting status (configurable), not including current state

```crmscript theme={null}
Void SetTimeSpentExternally(Integer timeSpentExternally)
```

**Returns:** [CRMScript.Global.Void](CRMScript.Global.Void)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
Integer timeSpentExternally;
thing.SetTimeSpentExternally(timeSpentExternally);
```

## SetTimeSpentInternally(Integer)

The total time (seconds) within the priority's office hours the ticket has been in an open status (configurable), not including current state

```crmscript theme={null}
Void SetTimeSpentInternally(Integer timeSpentInternally)
```

**Returns:** [CRMScript.Global.Void](CRMScript.Global.Void)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
Integer timeSpentInternally;
thing.SetTimeSpentInternally(timeSpentInternally);
```

## SetTimeSpentQueue(Integer)

The total time (seconds) within the priority's office hours the ticket has been in a queue status, not including current state

```crmscript theme={null}
Void SetTimeSpentQueue(Integer timeSpentQueue)
```

**Returns:** [CRMScript.Global.Void](CRMScript.Global.Void)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
Integer timeSpentQueue;
thing.SetTimeSpentQueue(timeSpentQueue);
```

## SetTimeToClose(Integer)

The time (minutes) between when the ticket was created and when it was closed. Calculated based on priority's timeframe.

```crmscript theme={null}
Void SetTimeToClose(Integer timeToClose)
```

**Returns:** [CRMScript.Global.Void](CRMScript.Global.Void)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
Integer timeToClose;
thing.SetTimeToClose(timeToClose);
```

## SetTimeToReply(Integer)

The time (minutes) between when the ticket was created and when it was replied to. Calculated based on priority's timeframe.

```crmscript theme={null}
Void SetTimeToReply(Integer timeToReply)
```

**Returns:** [CRMScript.Global.Void](CRMScript.Global.Void)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
Integer timeToReply;
thing.SetTimeToReply(timeToReply);
```

## SetTitle(String)

The title of the ticket.

```crmscript theme={null}
Void SetTitle(String title)
```

**Returns:** [CRMScript.Global.Void](CRMScript.Global.Void)

**Example:**

```crmscript theme={null}
NSTicketEntity thing;
String title;
thing.SetTitle(title);
```


## Related topics

- [NSTicketAgent](/en/automation/crmscript/reference/CRMScript.NetServer.NSTicketAgent.md)
- [Delete Ticket Entity](/en/api/reference/restful/agent/ticket_agent/delete-ticket-entity.md)
- [Get Ticket Entity](/en/api/reference/restful/rest/ticket/get-ticket-entity.md)
- [Default Ticket Entity](/en/api/reference/restful/rest/ticket/default-ticket-entity.md)
- [Save Ticket Entity](/en/api/reference/restful/agent/ticket_agent/save-ticket-entity.md)