> ## Documentation Index
> Fetch the complete documentation index at: https://docs.superoffice.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Enum ReplyTemplateFlags

> Describes access level to get reply templaes

Describes access level to get reply templaes

## Syntax

```crmscript theme={null}
ReplyTemplateFlags
```

## Fields

| Name                                  | Description                                                                                                           |
| ------------------------------------- | --------------------------------------------------------------------------------------------------------------------- |
| ReplyTemplateCustomerNewCustomer      | System template for reply to new customers                                                                            |
| ReplyTemplateCustomerCustomerReply    | System template for reply to customers on new request                                                                 |
| ReplyTemplateCustomerPassword         | System template for sending password to customers                                                                     |
| ReplyTemplateUserActiveTickets        | System template for sending an overview of open requests to a user                                                    |
| ReplyTemplateUserNewMessage           | System template for notifying a user that a new message has arrived                                                   |
| ReplyTemplateUserTicketActivated      | System template for notifying a user that a request has been activated                                                |
| ReplyTemplateUserTicketAlarm          | System template for notifying a user that a request has been escalated                                                |
| ReplyTemplateUserNewTicket            | System template for notifying a user that a new request has arrived                                                   |
| ReplyTemplateAll                      | Not system templates                                                                                                  |
| ReplyTemplateNone                     | Used for installing or updating system templates                                                                      |
| ReplyTemplateUserTicketTakenOver      | System template for notifying a user that one of the user's requests has been taken over by another user              |
| ReplyTemplatePublishKbQuestion        | System template for formatting the question when a request is published in the FAQ module                             |
| ReplyTemplatePublishKbAnswer          | System template for formatting the answer when a request is published in the FAQ module                               |
| ReplyTemplateWeekStat                 | System template defining weekly statistics layout                                                                     |
| ReplyTemplateHotlistNewMessage        | New message in a request in the favourites list: %ticket.title%                                                       |
| ReplyTemplateHotlistTicketActivated   | A request in the favourites list has been activated                                                                   |
| ReplyTemplateHotlistTicketAlarm       | System template for notifying a user that a request in the favourites list has been escalated                         |
| ReplyTemplateHotlistTicketTakenOver   | System template for notifying a user that a request in the user's favourites list has been taken over by another user |
| ReplyTemplateLicenseExpirationWarning | System template for sending warning to administrator about expiring licence                                           |
| ReplyTemplateCustomerConfirmEmail     | System template - confirm customer email                                                                              |
| ReplyTemplatePrintTicket              | System template: print request                                                                                        |
| ReplyTemplateCustomerChatLog          | System template: Chat log                                                                                             |
| ReplyTemplateNewLink                  | System template - new link                                                                                            |


## Related topics

- [Enum ReplyTemplateBodyFlags](/en/automation/crmscript/reference/CRMScript.NetServer.ReplyTemplateBodyFlags.md)
- [Enum values for ReplyTemplateBodyFlags](/en/database/tables/enums/replytemplatebodyflags.md)
- [Enum ReplyTemplateAccessLevel](/en/automation/crmscript/reference/CRMScript.NetServer.ReplyTemplateAccessLevel.md)
- [reply_template table](/en/database/tables/reply-template.md)
- [reply_template_body table](/en/database/tables/reply-template-body.md)
- [Enum TicketCategoryFlags](/en/automation/crmscript/reference/CRMScript.NetServer.TicketCategoryFlags.md)