> ## Documentation Index
> Fetch the complete documentation index at: https://docs.superoffice.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Enum TicketLogAction

> Value representing action that caused a ticket to change

Value representing action that caused a ticket to change

## Syntax

```crmscript theme={null}
TicketLogAction
```

## Fields

| Name                                | Description                                |
| ----------------------------------- | ------------------------------------------ |
| No\_Logging                         | No\_Logging                                |
| Ticket\_Unknown                     | Ticket\_Unknown action                     |
| Ticket\_CustomDescription           | Ticket\_CustomDescription action           |
| Ticket\_ImportTicketFromEmail       | Ticket\_ImportTicketFromEmail action       |
| Ticket\_ImportMailNewTicket         | Ticket\_ImportMailNewTicket action         |
| Ticket\_ImportMailExistingTicket    | Ticket\_ImportMailExistingTicket action    |
| Ticket\_AttachmentConnectedToTicket | Ticket\_AttachmentConnectedToTicket action |
| Ticket\_TicketActivated             | Ticket\_TicketActivated action             |
| Ticket\_TicketEscalated             | Ticket\_TicketEscalated action             |
| Ticket\_ConnectTwoTickets           | Ticket\_ConnectTwoTickets action           |
| Ticket\_MessageAddedToTicket        | Ticket\_MessageAddedToTicket action        |
| Ticket\_SendingSpmMessage           | Ticket\_SendingSpmMessage action           |
| Ticket\_SavedFromEjScript           | Ticket\_SavedFromEjScript action           |
| Ticket\_TicketEscalatedFromEjScript | Ticket\_TicketEscalatedFromEjScript action |
| Ticket\_SetValuesFromSoap           | Ticket\_SetValuesFromSoap action           |
| Ticket\_AddMessageFromSoap          | Ticket\_AddMessageFromSoap action          |
| Ticket\_NewTicketFromSoap           | Ticket\_NewTicketFromSoap action           |
| Ticket\_AddMessage                  | Ticket\_AddMessage action                  |
| Ticket\_NewTicket                   | Ticket\_NewTicket action                   |
| Ticket\_UserTakesOwnership          | Ticket\_UserTakesOwnership action          |
| Ticket\_ChangeStatus                | Ticket\_ChangeStatus action                |
| Ticket\_ChangeSecurityStatus        | Ticket\_ChangeSecurityStatus action        |
| Ticket\_QuickSetExtraDateTime       | Ticket\_QuickSetExtraDateTime action       |
| Ticket\_QuickSetExtraDate           | Ticket\_QuickSetExtraDate action           |
| Ticket\_QuickSetExtraTime           | Ticket\_QuickSetExtraTime action           |
| Ticket\_QuickSetExtraField          | Ticket\_QuickSetExtraField action          |
| Ticket\_SwapExtraField              | Ticket\_SwapExtraField action              |
| Ticket\_ReadByUser                  | Ticket\_ReadByUser action                  |
| Ticket\_BatchOperation              | Ticket\_BatchOperation action              |
| Ticket\_BatchMarkAsRead             | Ticket\_BatchMarkAsRead action             |
| Ticket\_BatchMarkAsUnread           | Ticket\_BatchMarkAsUnread action           |
| Ticket\_BatchCloseTicket            | Ticket\_BatchCloseTicket action            |
| Ticket\_EditTicket                  | Ticket\_EditTicket action                  |
| Ticket\_DeleteTicket                | Ticket\_DeleteTicket action                |
| Ticket\_JoinTickets                 | Ticket\_JoinTickets action                 |
| Ticket\_EditMessage                 | Ticket\_EditMessage action                 |
| Ticket\_CloseTicketAfterForward     | Ticket\_CloseTicketAfterForward action     |
| Ticket\_CloseAfterMassMessage       | Ticket\_CloseAfterMassMessage action       |
| Ticket\_CloseTicketFromSoap         | Ticket\_CloseTicketFromSoap action         |
| Ticket\_ReadTicketFromSoap          | Ticket\_ReadTicketFromSoap action          |
| Ticket\_UserDeletedOwneraction      | Ticket\_UserDeletedOwneraction action      |
| Ticket\_NewTicketFromSpecialForm    | Ticket\_NewTicketFromSpecialForm action    |
| Ticket\_TicketClosedByFAQ           | Ticket\_TicketClosedByFAQ action           |
| Ticket\_NewTicketFromCustomer       | Ticket\_NewTicketFromCustomer action       |
| Ticket\_AddMessageFromCustomer      | Ticket\_AddMessageFromCustomer action      |
| Ticket\_ReadByCustomer              | Ticket\_ReadByCustomer action              |
| Ticket\_SetRepliedAtByMassMessage   | Ticket\_SetRepliedAtByMassMessage action   |
| Ticket\_TicketActivatedByBounce     | Ticket\_TicketActivatedByBounce action     |
| Ticket\_AutoCategorized             | Ticket\_AutoCategorized action             |
| Message\_Unknown                    | Message\_Unknown action                    |
| Message\_CustomDescription          | Message\_CustomDescription action          |
| Message\_Continue                   | Message\_Continue action                   |
| Message\_ImportTicketFromEmail      | Message\_ImportTicketFromEmail action      |
| Message\_ImportMailAddMessage       | Message\_ImportMailAddMessage action       |
| Message\_AddedDebugInfo             | Message\_AddedDebugInfo action             |
| Message\_SendingReplyTemplate       | Message\_SendingReplyTemplate action       |
| Message\_SendingSMS                 | Message\_SendingSMS action                 |
| Message\_SendingSpmMessage          | Message\_SendingSpmMessage action          |
| Message\_SavedFromEjScript          | Message\_SavedFromEjScript action          |
| Message\_AddMessageFromSoap         | Message\_AddMessageFromSoap action         |
| Message\_AddMessage                 | Message\_AddMessage action                 |
| Message\_NewTicket                  | Message\_NewTicket action                  |
| Message\_EditTicket                 | Message\_EditTicket action                 |
| Message\_EditMessage                | Message\_EditMessage action                |
| Message\_ForwardMessage             | Message\_ForwardMessage action             |
| Message\_AddMassMessage             | Message\_AddMassMessage action             |
| Message\_NewMessageFromSpecialForm  | Message\_NewMessageFromSpecialForm action  |
| Message\_TicketNotifyFAQ            | Message\_TicketNotifyFAQ action            |
| Message\_NewTicketFromCustomer      | Message\_NewTicketFromCustomer action      |
| Message\_AddMessageFromCustomer     | Message\_AddMessageFromCustomer action     |
| Message\_BounceMessage              | Message\_BounceMessage action              |
| Message\_OutboxMessage              | Message\_OutboxMessage action              |
| Message\_EditMessageFromSoap        | Message\_EditMessageFromSoap action        |
| Message\_InlineImagesConverted      | Message\_InlineImagesConverted action      |


## Related topics

- [Enum values for TicketLogAction](/en/database/tables/enums/ticketlogaction.md)
- [ticket_log_action table](/en/database/tables/ticket-log-action.md)
- [Enum TicketAlertAction](/en/automation/crmscript/reference/CRMScript.NetServer.TicketAlertAction.md)
- [Enum TicketPriorityEscalateAction](/en/automation/crmscript/reference/CRMScript.NetServer.TicketPriorityEscalateAction.md)
- [Enum TicketLogFieldChange](/en/automation/crmscript/reference/CRMScript.NetServer.TicketLogFieldChange.md)
- [SuperOffice.WebApi.Data.TicketAlertAction](/en/api/reference/webapi/SuperOffice.WebApi.Data.TicketAlertAction.md)