> ## Documentation Index
> Fetch the complete documentation index at: https://docs.superoffice.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Enum TicketPriorityEscalateAction

> The different types of escalate actions that can be set

The different types of escalate actions that can be set

## Syntax

```crmscript theme={null}
TicketPriorityEscalateAction
```

## Fields

| Name                  | Description                                   |
| --------------------- | --------------------------------------------- |
| ActionRead            | Triggers escalation on ticket read            |
| ActionChangedOwner    | Triggers escalation on ticket owner change    |
| ActionNewInfo         | Triggers escalation on ticket update          |
| ActionClosed          | Triggers escalation on ticket close           |
| ActionChangedPriority | Triggers escalation on ticket priority change |
| ActionNew             | Triggers escalation on ticket creation        |


## Related topics

- [SuperOffice.WebApi.Data.TicketPriorityEscalateAction](/en/api/reference/webapi/SuperOffice.WebApi.Data.TicketPriorityEscalateAction.md)
- [SuperOffice.WebApi.Agents.TicketAgent](/en/api/reference/webapi/SuperOffice.WebApi.Agents.TicketAgent.md)
- [SuperOffice.WebApi.Agents.ITicketAgent](/en/api/reference/webapi/SuperOffice.WebApi.Agents.ITicketAgent.md)
- [Enum TicketPriorityEscalateEvent](/en/automation/crmscript/reference/CRMScript.NetServer.TicketPriorityEscalateEvent.md)
- [Enum values for TicketPriorityEscalateEvent](/en/database/tables/enums/ticketpriorityescalateevent.md)
- [SuperOffice.WebApi.Data.TicketPriorityEscalateEvent](/en/api/reference/webapi/SuperOffice.WebApi.Data.TicketPriorityEscalateEvent.md)