> ## Documentation Index > Fetch the complete documentation index at: https://docs.superoffice.com/llms.txt > Use this file to discover all available pages before exploring further. # Creating web forms using special templates in SuperOffice > How to create web forms using special templates in Service 1. Create a template for the web form under the templates directory in SuperOffice. Example: *C:\SuperOffice\Customer Service\templates\special\mytemplate.html* 2. Access the template from the www browser using the following address *.../scripts/customer.exe?action=spec...* 3. Edit the content of the special template 4. Create a template called *ok.html* in the same location. This will be called when the customer press the **Post** button. ## Example ```html theme={null} ``` **Description of %-tags:** `%datetimenow%` inserts the current date into the HTML page `%program%` inserts the program location, for example, /scripts/customer **%-tags in message.alterbody:** `%%customer.firstname%%` inserts the form value `customer.firstname` into the message body `%%customer.email%%` inserts the form value `customer.email` into the message body `%%foobar%%` inserts the form value foobar into the message body **To create a request in SuperOffice, set the following values:** ```html theme={null} "ticket.title" title of request "ticket.category" which category to insert the ticket to (number, not name) "message.body" body of the message in request (not used if message.alterbody exists) "message.alterbody" if you wish to insert values from form in message use this also, remember to use an empty message.body "message.author" author of the message ``` **To connect a request to a user, set the following values:** ```html theme={null} "customer.firstname" or "customer.email" optional "customer.lastname" "customer.phone" "customer.cellphone" "customer.note" "customer.username" "customer.password" "customer.extra.xxx" where xxx is an extra-field on the customer table ``` ## Related topics - [SuperOffice.WebApi.Data.DocumentTemplateEntity](/en/api/reference/webapi/SuperOffice.WebApi.Data.DocumentTemplateEntity.md) - [SuperOffice.WebApi.Data.TemplateInfo](/en/api/reference/webapi/SuperOffice.WebApi.Data.TemplateInfo.md) - [SuperOffice.WebApi.Agents.IListAgent](/en/api/reference/webapi/SuperOffice.WebApi.Agents.IListAgent.md) - [SuperOffice.WebApi.Agents.ListAgent](/en/api/reference/webapi/SuperOffice.WebApi.Agents.ListAgent.md) - [Creating emails from SuperOffice CRM (LEGACY)](/integrations/mail-link/create-in-superoffice.md) - [AddressFormat table](/en/database/tables/addressformat.md) - [Document templates](/en/document/templates/learn/index.md)