Configure Customer Centre

• 4 minutes to read
 • 4 minutes to read
Note

This feature requires a license for SuperOffice Customer Centre.

You can edit the styling and layout of your customer centre and preview the changes.

Set up the chat widget on your Customer centre so that customers can chat with you while they visit your website -screenshot

If your customer centre is multi-lingual, you can set options (such as welcome text, opening hours, and phone numbers) individually for each language.

Note

To edit the HTML code for the various pages, update the source files.

Steps

  1. Go to Settings and maintenance.

  2. Select icon Customer centre > Configure. There are 2 tabs on the Customer centre screen: Styling and Options. At the top of this page is a link to a preview of the Customer Centre page.

  3. In the Styling tab, you can edit various settings for the look and feel of the customer centre: Logo, preferred width, colors, and fonts. The preview is updated automatically.

    Preview your customer center pages -screenshot

  4. Go to the Options tab.

  5. Select the language version you want to edit.

  6. Edit the options. See details about each option below.

  7. Click Save.

  8. Repeat steps 4-6 to set the options for another language.

  9. Click Save when you are done.

Options

Option Description
Logo URL The link to the logo image.
Site name The title of the web page.
Welcome, header Title text displayed in the header field.
Welcome, body text Body text displayed in the header field.
Show opening hours Select this option to display opening hours beside the header field. Enter the opening hours in the field below.
Show phone number Select this option to display your phone number beside of the header field. Enter the phone number in the field below.
Enable search in welcome page Select this option to display the FAQ search field in the header field. Enter placeholder text in the field below. Example: "enter text here to search the FAQ".
Enable information on welcome page Select this option to display a text field below the header field. Click Edit to enter text.
Show most common FAQs on the welcome page Select this option to display the top 10 FAQs ordered by read count and shows 20 FAQs ordered by last changed.
Enable footer Select this option to display a footer at the bottom of the page. Click Edit to enter text.
Enable chat Select this option to activate the chat window in the lower right corner of the page. Select Always if you want the chat window available for anyone accessing the customer centre. Otherwise select Logged in customers to require users to log in to access the chat window.
Chat channel Select the chat channel you want to use. If no chat channel is selected, the chat window will not be available.
Use custom "Contact us" form Select this option to use a custom form instead of the default form. Select a form in the list.