The Customer Engagement Platform contains a Customer centre feature where your customers can help themselves to various support content at any time, 24/7, as well as connect and converse with your customer service teams.
The Customer centre allows you to publish FAQs, add a chat widget, and offer web forms. On your Customer centre portal customers can find their own answers using the FAQs and chatbot, or they can send in, check and respond to requests.
Customer centre plays a big role in creating an all-around positive customer experience. Customer centre is a place where your customers can not only log in to view their request history, but also ask questions and search the FAQs 24/7.
The Customer centre feature in the Customer Engagement Platform is a standalone portal that can be integrated into your existing website. The Customer centre may include online forms and you can also offer customers a chat service that allows them to ask questions directly in the centre.
Customer centre are one of the features you get with the license for Customer Engagement platform.
The Customer Center screen
In the Customer Centre screen, you define settings for the customer centre and manage customer languages. Select one of the following tabs:
Customer centre configuration. In this tab, you can edit the styling and layout of your customer centre. You can see your changes in the preview on the right side of the screen.
Customer centre source files. In this tab, you can edit the default pages in your customer centre.