TicketCategoryDelegateMethod Enum
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An integer indicating the delegation method for this category.
| Name | Value | Description |
|---|---|---|
| Unknown | 0 | The delegate method is unknown, should normally not occure in the database |
| Even | 1 | Delegate request even among the members of the category |
| Weighted | 2 | Use weights on each member of the category when delegating requests |
| Unfair | 3 | The user with the least active request will be delegated the request |
| Not | 4 | Do not delegate request. Instead set them as unassigned |
Usage
- ej_category.delegate_method - This table contains categories, in which tickets are categorized. The categories are organized in a hierarchial manner.