reply_template Table (277)

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Templates for automatic and manual replies to emails/sms organized hierachically

Fields

Name Description Type Null
id The primary key (auto-incremented) PK
name The name for this reply template. String(255)
description The description for this reply template. String(255) ●
folder_id The id of the folder in which this reply template is located. NULL or -1 if this is a toplevel reply template. FK reply_template_folder
owned_by The id of the user who owns this reply template. FK ejuser ●
last_changed When the reply template was last changed. DateTime ●
access_level The access level (enum) for this reply template. access_level ●
flags Reply template type, for example "new customer" or "new password". While called flags - this is not actually flags. Only one type can be used at a time. Int ●

reply_template table relationship diagram

Indexes

Fields Types Description
id PK Clustered, Unique
name String(255) Index
folder_id FK Index
owned_by FK Index

Relationships

Table Description
ej_category This table contains categories, in which tickets are categorized. The categories are organized in a hierarchial manner.
ejuser This table contains entries for the users of the system.
mail_in_filter This table contains entries for the mailboxes the eJournal system is fetching mail from (POP3 or IMAP).
ms_filter This table contains email filters. These are the filters allowing you to do advanced parsing of incomming emails.
reply_template_attachment This table is used to connect attachments to reply templates (many-to-many).
reply_template_body Contains the body of the reply templates in different languages
reply_template_folder This table contains entries for folders for reply templates.
ticket_alert This table will contain ticket escalation levels. A ticket will be escalated along a 'chain' of these levels.
ticket_type A ticket (request) type

Replication Flags

  • None

Security Flags

  • No access control via user's Role.