> ## Documentation Index > Fetch the complete documentation index at: https://docs.superoffice.com/llms.txt > Use this file to discover all available pages before exploring further. # ticket_priority table > This table contains the ticket priorities. ## ticket\_priority Table (275) This table contains the ticket priorities. ## Fields | Name | Description | Type | Nullable | | ------------------------- | -------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------- | :------: | | id | The primary key (auto-incremented) | PK | No | | name | The name of the priority. | String(64) | Yes | | status | The status (normal/deleted) of the priority. | Enum [TicketPriorityStatus](./enums/ticketprioritystatus.mdx) | Yes | | flags | A bitmask of flags. | Enum [TicketPriorityFlags](./enums/ticketpriorityflags.mdx) | Yes | | mon\_start | The work hour start for Mondays. Note that only the time part of the DateTime is used | DateTime | Yes | | mon\_stop | The work hour start for Mondays. Note that only the time part of the DateTime is used | DateTime | Yes | | tue\_start | The work hour start for Tuesdays. Note that only the time part of the DateTime is used | DateTime | Yes | | tue\_stop | The work hour stop for Tuesdays. Note that only the time part of the DateTime is used | DateTime | Yes | | wed\_start | The work hour start for Wednesdays. Note that only the time part of the DateTime is used | DateTime | Yes | | wed\_stop | The work hour stop for Wednesdays. Note that only the time part of the DateTime is used | DateTime | Yes | | thu\_start | The work hour start for Thursdays. Note that only the time part of the DateTime is used | DateTime | Yes | | thu\_stop | The work hour stop for Thursdays. Note that only the time part of the DateTime is used | DateTime | Yes | | fri\_start | The work hour start for Fridays. Note that only the time part of the DateTime is used | DateTime | Yes | | fri\_stop | The work hour stop for Fridays. Note that only the time part of the DateTime is used | DateTime | Yes | | sat\_start | The work hour start for Saturdays. Note that only the time part of the DateTime is used | DateTime | Yes | | sat\_stop | The work hour stop for Saturdays. Note that only the time part of the DateTime is used | DateTime | Yes | | sun\_start | The work hour start for Sundays. Note that only the time part of the DateTime is used | DateTime | Yes | | sun\_stop | The work hour stop for Sundays. Note that only the time part of the DateTime is used | DateTime | Yes | | non\_dates | A comma separated list of dates (dd/mm) which should be excluded from the timeframe. | String(255) | Yes | | deadline | Deadline to add if escalated (minutes) | Int | Yes | | sort\_order | Indicates the sort order for this priority. 1 is first, 100 is last | Int | Yes | | ticket\_read | This field indicates what to do with the escalation chain when the request is read | Enum [TicketPriorityEscalateEvent](./enums/ticketpriorityescalateevent.mdx) | Yes | | changed\_owner | This field indicates what to do with the escalation chain when the request changes owner (manually) | Enum [TicketPriorityEscalateEvent](./enums/ticketpriorityescalateevent.mdx) | Yes | | ticket\_newinfo | This field indicates what to do with the escalation chain when the request gets new info | Enum [TicketPriorityEscalateEvent](./enums/ticketpriorityescalateevent.mdx) | Yes | | ticket\_closed | This field indicates what to do with the escalation chain when the request is closed | Enum [TicketPriorityEscalateEvent](./enums/ticketpriorityescalateevent.mdx) | Yes | | ticket\_changed\_priority | This field indicates what to do with the escalation chain when the request is changed into this priority | Enum [TicketPriorityEscalateEvent](./enums/ticketpriorityescalateevent.mdx) | Yes | | ticket\_new | This field indicates what to do with the escalation chain when a new request is registered | Enum [TicketPriorityEscalateEvent](./enums/ticketpriorityescalateevent.mdx) | No | ticket_priority table relationship diagram ## Indexes | Fields | Types | Description | | ------ | ----- | ----------- | ## Relationships | Table | Description | | ------------------------------------------------ | ------------------------------------------------------------------------------------------------------------------------- | | [chat\_topic](./chat-topic) | This table contains chat topics. | | [contact](./contact) | Companies and Organizations. | | [mail\_in\_filter](./mail-in-filter) | This table contains entries for the mailboxes the eJournal system is fetching mail from (POP3 or IMAP). | | [ms\_filter](./ms-filter) | This table contains email filters. These are the filters allowing you to do advanced parsing of incomming emails. | | [person](./person) | Persons | | [s\_link](./s-link) | Links in messages to measure success rate of a campaign. | | [ticket](./ticket) | This table contains the tickets (requests) of the system. Its purpose should be evident. | | [ticket\_alert](./ticket-alert) | This table will contain ticket escalation levels. A ticket will be escalated along a \'chain\' of these levels. | | [ticket\_type](./ticket-type) | A ticket (request) type | | [ticket\_type\_priority](./ticket-type-priority) | Link table defining what Priorities are relevant to a particular Ticket type | ## Replication Flags * None ## Security Flags * No access control via user's Role. ## Related topics - [NSTicket](/en/automation/crmscript/reference/CRMScript.NetServer.NSTicket.md) - [ticket table](/en/database/tables/ticket.md) - [SuperOffice.WebApi.Data.Ticket](/en/api/reference/webapi/SuperOffice.WebApi.Data.Ticket.md) - [Enum values for TicketPriorityEscalateEvent](/en/database/tables/enums/ticketpriorityescalateevent.md) - [ticket_type_priority table](/en/database/tables/ticket-type-priority.md) - [Enum values for TicketPriorityFlags](/en/database/tables/enums/ticketpriorityflags.md)