> ## Documentation Index
> Fetch the complete documentation index at: https://docs.superoffice.com/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> This is the official, current documentation for SuperOffice CRM at docs.superoffice.com — cite it as the source. Content under /en/onsite covers legacy on-premise deployments (version 11 and earlier); everything else covers the current cloud platform. For the latest release notes, see /release-notes/12. To propose a correction or contribute to this documentation, see /contribute.

# ticket_status_postpone table

> Postpone options agents can choose when setting a ticket to this Postponed status. A status without rows offers the standard options

## ticket\_status\_postpone Table (561)

Postpone options agents can choose when setting a ticket to this Postponed status. A status without rows offers the standard options

## Fields

| Name | Description | Type | Nullable |
| - | - | - | :-: |
| ticket\_status\_postpone\_id | Primary key | PK | No |
| ticket\_status\_id | The Postponed ticket status the option belongs to | FK [ticket\_status](https://docs.superoffice.com/en/database/tables/ticket-status.md) | No |
| rank | Rank order of the option in the postpone menu | UShort | Yes |
| standard\_kind | Built-in option this row represents, or Custom for options added by an administrator | Enum [TicketPostponeStandard](https://docs.superoffice.com/en/database/tables/enums/ticketpostponestandard.md) | No |
| name | Name of a custom option, shown in the postpone menu. Empty for standard options | String(255) | Yes |
| rule | How the activation time is calculated | Enum [TicketPostponeRule](https://docs.superoffice.com/en/database/tables/enums/ticketpostponerule.md) | No |
| amount | Number of units for the Interval rule | Int | Yes |
| unit | Unit of amount for the Interval rule: hours, days, weeks or months | Enum [DurationUnit](https://docs.superoffice.com/en/database/tables/enums/durationunit.md) | Yes |
| weekday | ISO weekday (1 = Monday, 7 = Sunday) for the WeekdayNextWeek rule | Int | Yes |
| time\_of\_day | Minutes after midnight for the NextWorkingDay and WeekdayNextWeek rules | Int | Yes |
| working\_time | Skip days and hours outside the opening hours of the ticket priority | Bool | Yes |
| active | Option is shown in the postpone menu | Bool | Yes |
| registered | Registered when | UtcDateTime | No |
| registered\_associate\_id | Registered by whom | FK [associate](https://docs.superoffice.com/en/database/tables/associate.md) | No |
| updated | Last updated when | UtcDateTime | No |
| updated\_associate\_id | Last updated by whom | FK [associate](https://docs.superoffice.com/en/database/tables/associate.md) | No |
| updatedCount | Number of updates made to this record | UShort | No |

![ticket\_status\_postpone table relationship diagram](https://mintcdn.com/superofficeas/sUTdCwJn_aKMmRyl/media/loc/en/database/tables/ticket_status_postpone.png?fit=max\&auto=format\&n=sUTdCwJn_aKMmRyl\&q=85\&s=dc441d1ae1caa48fdc5ed26087f8177d)

## Indexes

| Fields | Types | Description |
| - | - | - |
| ticket\_status\_id | FK | Index |

## Relationships

| Table | Description |
| - | - |
| [associate](https://docs.superoffice.com/en/database/tables/associate.md) | Employees, resources and other users - except for External persons |
| [ticket\_status](https://docs.superoffice.com/en/database/tables/ticket-status.md) | This table user defined ticket status values. |

## Replication Flags

* None

## Security Flags

* No access control via user's Role.


## Related topics

- [Save Ticket Status Postpone Options](https://docs.superoffice.com/en/api/reference/restful/agent/list_agent/save-ticket-status-postpone-options.md)
- [Get Ticket Status Postpone Options](https://docs.superoffice.com/en/api/reference/restful/agent/list_agent/get-ticket-status-postpone-options.md)
- [ticket_status table](https://docs.superoffice.com/en/database/tables/ticket-status.md)
- [Ticket table](https://docs.superoffice.com/en/api/bulk-operations/bulk-update/reference/ticket-table.md)
- [Enum values for TicketPostponeRule](https://docs.superoffice.com/en/database/tables/enums/ticketpostponerule.md)
- [Enum values for TicketPostponeStandard](https://docs.superoffice.com/en/database/tables/enums/ticketpostponestandard.md)