ticket_type Table (451)
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Contains ticket types, used to drive processing logic together with ticket relations
Fields
| Name | Description | Type | Null |
|---|---|---|---|
| id | Primary key | PK | |
| name | Multi-language singular name | String(2047) | ● |
| name_plural | Multi-language plural name | String(2047) | ● |
| description | Multi-language description | String(3999) | ● |
| show_in_navigator | If true, then this type should be shown directly in the Navigator for quick access | Bool | ● |
| flags | Extra information bits | Int | ● |
| icon_url | URL to icon file | String(2047) | ● |
| rank | Display sort sequence for default sort order | UShort | ● |
| registered | Registered when | UtcDateTime | ● |
| registered_associate_id | Registered by whom | FK associate | ● |
| updated | Last updated when | UtcDateTime | ● |
| updated_associate_id | Last updated by whom | FK associate | ● |
| updatedCount | Number of updates made to this record | UShort | ● |
Indexes
| Fields | Types | Description |
|---|---|---|
| id | PK | Clustered, Unique |
Relationships
| Table | Description |
|---|---|
| associate | Employees, resources and other users - except for External persons |
| ticket | This table contains the tickets (requests) of the system. Its purpose should be evident. |
| ticket_relation_type | Contains ticket relation types, used to drive processing logic together with ticket relations |
Replication Flags
- None
Security Flags
- No access control via user's Role.