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ticket_type Table (451)

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Contains ticket types, used to drive processing logic together with ticket relations

Fields

Name Description Type Null
id Primary key PK
name Multi-language singular name String(2047) ●
name_plural Multi-language plural name String(2047) ●
description Multi-language description String(3999) ●
show_in_navigator If true, then this type should be shown directly in the Navigator for quick access Bool ●
flags Extra information bits Int ●
icon_url URL to icon file String(2047) ●
rank Display sort sequence for default sort order UShort ●
registered Registered when UtcDateTime ●
registered_associate_id Registered by whom FK associate ●
updated Last updated when UtcDateTime ●
updated_associate_id Last updated by whom FK associate ●
updatedCount Number of updates made to this record UShort ●

ticket_type table relationship diagram

Indexes

Fields Types Description
id PK Clustered, Unique

Relationships

Table Description
associate Employees, resources and other users - except for External persons
ticket This table contains the tickets (requests) of the system. Its purpose should be evident.
ticket_relation_type Contains ticket relation types, used to drive processing logic together with ticket relations

Replication Flags

  • None

Security Flags

  • No access control via user's Role.
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