ticket_type Table (451)
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Environment: onsite, online
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Contains ticket types, used to drive processing logic together with ticket relations
Fields
Name | Description | Type | Null |
---|---|---|---|
id | Primary key | PK | |
name | Multi-language singular name | String(2047) | ● |
name_plural | Multi-language plural name | String(2047) | ● |
description | Multi-language description | String(3999) | ● |
show_in_navigator | If true, then this type should be shown directly in the Navigator for quick access | Bool | ● |
flags | Extra information bits | Int | ● |
icon_url | URL to icon file | String(2047) | ● |
rank | Display sort sequence for default sort order | UShort | ● |
registered | Registered when | UtcDateTime | ● |
registered_associate_id | Registered by whom | FK associate | ● |
updated | Last updated when | UtcDateTime | ● |
updated_associate_id | Last updated by whom | FK associate | ● |
updatedCount | Number of updates made to this record | UShort | ● |
Indexes
Fields | Types | Description |
---|---|---|
id | PK | Clustered, Unique |
Relationships
Table | Description |
---|---|
associate | Employees, resources and other users - except for External persons |
ticket | This table contains the tickets (requests) of the system. Its purpose should be evident. |
Replication Flags
- None
Security Flags
- No access control via user's Role.