> ## Documentation Index
> Fetch the complete documentation index at: https://docs.superoffice.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Delegate

> Assign a follow-up to someone else

An assigned follow-up is one you have delegated to someone else.

Examples: Your colleague is on vacation, but needs to call a client when they get back. You arranged a meeting with a client, but you need to delegate it to someone else.

**Options:**

* Assign a follow-up to someone (change owner)
* Re-assign a follow-up
* [Create a meeting in an associate's diary][2]

## Assign a follow-up

1. [Open or create a follow-up][1].

2. Click <i class="ph ph-dots-three-circle-vertical" aria-label="Task menu" /> and select **Assign to**. Alternatively, open the follow-up and update the name in the **Owner** field.

3. In The **Assign to** dialog, click the list at the top to select which users to display (history list, all, or groups).

4. Select a person from the list. A conflict icon indicates that a person has another follow-up at the given time.

5. Click **OK** and **Save**.

The selected person is now the owner of the follow-up. They [receive a notification][3] and see the follow-up in their diary and activities list.

## Re-assign

If the other person declines the invitation, you get an **Invitation declined** notification.

1. Click **Got it** to acknowledge. You are now the owner.

2. Optionally, repeat the steps to re-assign the follow-up to someone else.

[1]: ./create-follow-up

[2]: ./create-follow-up#associate

[3]: ./invitation/accept-decline


## Related topics

- [Ticket](/en/automation/crmscript/reference/CRMScript.Native.Ticket.md)
- [Delegate request](/en/automation/crmscript/howto/request/delegate.md)
- [Enum TicketCategoryDelegateMethod](/en/automation/crmscript/reference/CRMScript.NetServer.TicketCategoryDelegateMethod.md)
- [Enum values for TicketCategoryDelegateMethod](/en/database/tables/enums/ticketcategorydelegatemethod.md)
- [SuperOffice.WebApi.Data.TicketCategoryDelegateMethod](/en/api/reference/webapi/SuperOffice.WebApi.Data.TicketCategoryDelegateMethod.md)
- [SuperOffice.WebApi.Data.TicketPriorityEscalationLevelEntity](/en/api/reference/webapi/SuperOffice.WebApi.Data.TicketPriorityEscalationLevelEntity.md)