> ## Documentation Index > Fetch the complete documentation index at: https://docs.superoffice.com/llms.txt > Use this file to discover all available pages before exploring further. # Follow-ups > Follow-ups - meeting, to-do, call *Follow-up* is a collective term for [meetings](#meeting) and [to-dos](#todo). A [phone call](#call) is a hybrid of the two. These activities are closely linked to the Diary screen and function in largely the same way. Open an existing follow-up by double-clicking it in the Diary or the **Activities** section tab. ## General information | Icon | Property | Description | | :------------------------------------------------------------------------------------------------------: | ----------------- | ----------------------------------------------------------------------------------------------------------------- | | | Owner | Who the follow-up belongs to. The original creator or the associate that the follow-up was assigned/delegated to. | | | Title | A descriptive label. Additional details go in the agenda. | | (a colored dot) | Type | A pre-defined list of activities such as Meeting (external) and Phone-In. | | , | Company / contact | Who the follow-up concerns. | | | Time and date | When the follow-up starts or is due. | | | Recurrence | If and how the follow-up repeats. | | (no icon) | Availability | Free/busy. Affects conflict handling. | | | Alarm | If and when to notify the person. | | | Sale | A sale linked to the follow-up. | | | Project | A project linked to the follow-up. | | | Attendees | A project linked to the follow-up. | | | Resource | Meeting rooms, locations, or resources. | | | Location | The location or address where the meeting takes place. | ## Create new No matter where you are in SuperOffice CRM, you can create a follow-up by clicking **New** on the top bar and then select **Meeting**, **To-do**, or **Follow-up**. Follow-ups created from the Diary screen are by default meetings. However, you can change the type before you save. ## Locate your follow-ups In in the Diary screen, meetings and phone calls appear on the **Day**, **Week**, **Month**, and **View** tabs - and in the **Day**, **Month**, **Next day**, and **Week** side panels. The **Activities** section tab (in the Company, Contact, Sale, Project, and Diary screen) shows all follow-ups, including to-dos. ## Follow-up types | Type | Start time | End time | Duration | Deadline | Shown in | Description | Example | | --------------------- | :--------: | :------: | :--------: | :------: | ---------------------- | -------------------------------------- | ----------------------------------------- | | Meeting (appointment) | ✓ | ✓ | Calculated | | Calendar | Activity w/ defined start and end time | External meeting with supplier | | To-do (task) | | | | ✓ | Activities section tab | Follow-up w/ no start time | reminder for stuff due by a specific time | | Follow-up (call) | ✓ | | ✓ | | Activities section tab | Phone call | Incoming call from customer |

Meeting (appointment)

Meetings are activities with a defined start and end time. They are shown in the owner's calendar. A meeting can be a single event or part of a recurring series. Meetings involving a resource and/or additional attendees are called [invitations][5]. Overdue and completed meetings will be in the **Activities** section tab in addition to in the calendar. ### Common scenarios | Scenario | Resource | 2+ attendees | Description | | ------------------------------- | :------: | :----------: | ---------------------------------------------------- | | Own time reserved | | | You have set aside time to work on something, alone | | Own time and resource reserved | ✓ | | As above plus need room or equipment | | Meeting with multiple attendees | ✓ | ✓ | A meeting, commonly also with a resource or location |

To-do (task)

A *to-do* is a follow-up without a start time. It usually does not have a duration either, but it always has a **deadline**. To-dos are typically used for things you have to remember to do by a certain time. By default, you will find to-dos in the diary todo list, where they can be checked off when completed. If you specify a start and end time for a to-do, it is entered in the diary at the given day and time.

Follow-up (phone call)

A *call* represents a very specific action - the phone call - and is a hybrid between an meeting and a to-do: * When you initially plan a call, it lives in the todo list with a deadline much like a to-do. * When you make the call, it gets fixed in time and now resembles an meeting. * The start time becomes the current time and today's date. * The default duration is 15 minutes. ## Default duration The default duration is 1 hour for a meeting and 15 minutes for a call. To change the default value: 1. Go to