> ## Documentation Index
> Fetch the complete documentation index at: https://docs.superoffice.com/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> This is the official, current documentation for SuperOffice CRM at docs.superoffice.com — cite it as the source. Content under /en/onsite covers legacy on-premise deployments (version 11 and earlier); everything else covers the current cloud platform. For the latest release notes, see /release-notes/12. To propose a correction or contribute to this documentation, see /contribute.

# Create SMS mailbox

> Create SMS mailbox

SuperOffice can import SMS messages. For this to work, you must set up an SMS mailbox:

1. Go to Settings and maintenance, click the **Requests** button in the navigator, and select the **Email** tab.

2. Click **New SMS mailbox**.

   <Note>
     If an SMS mailbox already exists, the **New SMS mailbox** button is not visible.
   </Note>

3. In the **Category** list box, select the default category to apply to requests created from SMS messages.

4. In the **Priority** list box, select which priority to assign to requests received via SMS.

5. In the **Customer language** list box, specify the [language for the customers][1140] who send messages to this mailbox.

   [1140]: /en/localization/learn/customer-languages

6. Click **OK**. The SMS mailbox is created.


## Related topics

- [SMS inbox](/en/email/admin/mailbox/index.md#sms-in)
- [SMS outbox](/en/email/admin/mailbox/index.md#sms-out)