> ## Documentation Index
> Fetch the complete documentation index at: https://docs.superoffice.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Compose email
> Learn how to write and send email using SuperOffice Inbox
Use SuperOffice Inbox to write new messages and reply to incoming email. You can include attachments, insert reusable content, and archive your messages to SuperOffice CRM.
## Create a new email message
1. Click **New e-mail** in the upper-left corner of the inbox.
* Alternatively, click **New** in the top bar and select **Email**.
2. In the **New e-mail** dialog:
* Start typing a name or email address in the **To** field and select a result from the search list. Alternatively, click to pick a contact from the history list.
* Click **Cc/Bcc** to add more recipients.
* Enter a subject.
![New email dialog -screenshot][img1]
3. Type your message in the main body field.
* Your [personal signature][3] is added automatically.
* Use the formatting toolbar to apply styles, add links, tables, and images.
* Click the **Sparkle** button () to check spelling, translate, or rewrite your message using AI assistance.
4. To insert predefined content, place the cursor where you want the text to appear. Then click and choose from the following options:
* **FAQ:** Inserts a link to a published [FAQ][4].
* **Reply templates:** Inserts a shared [reply template][5].
* **Quick replies:** Inserts your personal [reusable text](#quick-reply).
![Insert content into email message -screenshot][img2]
5. Add attachments (optional):
* Click **Upload file** or drag and drop files.
* Or, click **Select a CRM document** to attach existing documents.
6. Click **Send** or **Send and archive**.
* If you archive the message, the [Document dialog][1] opens with the message details prefilled.
## Start from a template
1. Click the dropdown arrow on the **New email** button in the upper-left of the inbox, and select a template.
![Dropdown menu with email templates -screenshot][img4]
The available [email templates][6] are defined in Settings and maintenance.
2. If the selected template includes variables such as **Sale**, **Project**, or **Language**, a prompt dialog appears to capture the necessary details.
![Template prompt dialog with fields for sale, project, and language -screenshot][img5]
Fill in the fields and click **Create**.
3. The email editor opens with the subject and message body prefilled from the template. Add recipients and update any additional details.
![Email editor with prefilled subject and body from template -screenshot][img6]
4. Click **Send** or **Send and archive** to finish.
## Reply to an email
1. Select a message in the inbox.
2. Click or in the message header.
3. A reply draft opens in the right pane with:
* **To** field prefilled with the sender.
* Original message quoted below your cursor.
* Your [personal signature][3] inserted automatically.
4. Edit the subject or message as needed.
5. Click **Send** or **Send and archive**.
If the message is a customer inquiry, you may want to [archive the email as a request][2] instead of replying directly from the inbox. This lets you handle the case in SuperOffice Service and ensures it is tracked properly.
Quick replies (snippets)
A quick reply is a personal, reusable text snippet you can insert into email messages. Unlike reply templates, quick replies are created and managed by you, and are only visible to you.
### Insert a quick reply
1. Click in the message toolbar.
2. Select **Quick replies**.
3. Choose the snippet you want to insert. The text is added at the cursor position.
### Create new quick reply
1. Click the **Edit** button in the **Insert** dialog.
2. Click **Add**.
3. Enter a name in the **New name** field (not visible to recipients).
4. Enter the text in the **New content** field.
5. Click **Save**.
![Edit new quick reply -screenshot][img3]
## Drafts
Click in the corner to close the message window. The draft is saved automatically to the **Drafts** folder.
## Sent messages
By default, sent messages are saved in the **Sent items** folder. You can change this setting in **E-mail options**.
If you forget to archive the email before sending it, you can still [archive it manually][1] from the **Sent items** folder.
## Email options
Use **Email options** to customize how SuperOffice Inbox handles message composition, formatting, and storage.
To access these settings:
1. Go to **Personal settings** () and select **Email options**.
2. Adjust your preferences on the **General** tab.
| Option | Description |
| ----------------------------------- | ------------------------------------------------------------------------------- |
| **Use signature in new email** | Automatically inserts your [personal signature][3] when creating a new message. |
| **Use signature for Reply/Forward** | Includes your signature when replying to or forwarding messages. |
| **Message font type/size/colour** | Sets the default font style for all new emails. |
| **Outgoing email template** | Selects the default template when starting a new message. |
| **Save a copy of sent email** | Stores sent emails in the **Sent items** folder. Enabled by default. |
[1]: ./archive
[2]: ./create-request
[3]: ../../../learn/getting-started/edit-email-signature
[4]: ../../../knowledge-base/learn/faq/index
[5]: ../../../knowledge-base/learn/reply-templates/index
[6]: ../../admin/add-email-template
[img1]: /media/loc/en/email/inbox-new-email.png
[img2]: /media/loc/en/email/inbox-insert-options.png
[img3]: /media/loc/en/email/add-quick-reply.png
[img4]: /media/loc/en/email/inbox-choose-template.png
[img5]: /media/loc/en/email/inbox-template-prompt-dialog.png
[img6]: /media/loc/en/email/new-email-from-template.png
## Related topics
- [Archive email messages](/en/email/inbox/learn/archive.md)
- [Edit email signature](/en/learn/getting-started/edit-email-signature.md)