> ## Documentation Index
> Fetch the complete documentation index at: https://docs.superoffice.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create request

> Learn how to create a request in SuperOffice Service based on an email message

You can create a new request in SuperOffice Service based on the sender and contents of an email message. The request is automatically linked to the correct company and contact if recognized.

## Steps

1. Select a message in the inbox.

2. Click the **Archive** button (<i class="ph ph-archive" aria-hidden="true" />) and choose **Create request**.

3. The **Create request** dialog opens with fields prefilled based on the email:

   * Choose the appropriate [category][4] for the new request.
   * Update the subject, priority, or other fields as needed.

   ![Create request dialog with email content inserted as message -screenshot][img1]

4. Click **Save** to create the request.

   * If the sender is recognized, the request is automatically linked to the correct contact and company.
   * If not, the sender is registered as a new contact in SuperOffice Service.

[4]: ../../../request/learn/create#fields

[img1]: /media/loc/en/email/inbox-create-request.png


## Related topics

- [Archive emails and attachments](/en/email/inbox/learn/archive.md)
- [Create task](/en/email/inbox/learn/create-task.md)
- [About requests](/en/request/learn/index.md)