> ## Documentation Index
> Fetch the complete documentation index at: https://docs.superoffice.com/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> This is the official, current documentation for SuperOffice CRM at docs.superoffice.com — cite it as the source. Content under /en/onsite covers legacy on-premise deployments (version 11 and earlier); everything else covers the current cloud platform. For the latest release notes, see /release-notes/12. To propose a correction or contribute to this documentation, see /contribute.

# SuperOffice Inbox

> Learn how to use SuperOffice Inbox to read, send, and manage email in SuperOffice CRM

SuperOffice Inbox is a built-in email client that lets you manage your email directly inside SuperOffice CRM. You can handle messages, attachments, and calendar invitations, and link emails to contacts, sales, projects, or requests all in one place.

For a Microsoft 365 account, SuperOffice Inbox can connect using the modern Microsoft Graph interface instead of IMAP/SMTP. See [Set up SuperOffice Inbox][2] to choose a connection method.

![Email preview with message selected and actions available -screenshot][img1]

## Open the inbox

Select **Inbox** <i class="ph ph-at" aria-hidden="true" /> in the navigator to open the SuperOffice Inbox.

If you do not see **Inbox**, [show the inbox][4] first.

<h2 id="show-the-inbox">
  Show the inbox
</h2>

The **Inbox** button is hidden in the navigator by default. To show it:

1. Choose <i class="ph ph-user-circle" aria-hidden="true" /> **Personal settings** > **Preferences**.
2. Select **Email** in the list on the left.
3. Set **Show my e-mail inbox in SuperOffice** to **Yes**.
4. Click **Save**.

If the preference is set to **No**, SuperOffice downloads and saves only invitations and other calendar related emails, and the **Inbox** button is not shown.

## Inbox layout

The inbox screen is split into two panes:

* **Left pane:** Shows a list of messages in the currently selected folder.
  * Click **New e-mail** to [create a new message][3].
  * Click the folder name (for example, **INBOX**) to select another folder from your connected email account.
  * A label such as **5 new** next to the folder name indicates the number of unread messages in that folder.

* **Right pane:** Shows the selected message and available actions, such as reply, archive, and more.

## Inbox icons and function

| Symbol | Description |
| - | - |
| <i class="ph ph-magnifying-glass" aria-label="Search icon" /> | Search the current folder. |
| <i class="ph ph-sort-ascending" aria-label="Sort ascending icon" /> / <i class="ph ph-sort-descending" aria-hidden="true" /> | Sort messages by date, sender, or subject, in ascending or descending order. |
| <i class="ph ph-funnel" aria-label="Filter icon" /> | Show or hide messages based on criteria such as sender type, unread status, or date received. |
| <i class="ph ph-cloud-slash" aria-label="Not subscribed icon" /> / <i class="ph ph-cloud-check" aria-label="Subscribed icon" /> | Indicates whether the selected folder is subscribed and synchronized. Click to toggle subscription. Some folders (such as Inbox and Sent) cannot be unsubscribed. |
| <i class="ph ph-arrow-clockwise" aria-label="Refresh icon" /> | Refresh the message list. |

<Note>
  Even if a folder is subscribed and refreshed, only the most recent emails are shown. By default, SuperOffice downloads emails from the past 30 days. Contact support to change this limit if needed.
</Note>

[2]: /en/email/inbox/learn/setup

[3]: /en/email/inbox/learn/compose

[4]: #show-the-inbox

[img1]: /media/loc/en/email/inbox-preview-message.png


## Related topics

- [Overview of email clients](/en/email/learn/index.md)
- [Set up your inbox and connect your email account](/en/email/inbox/learn/setup.md)
- [Read and manage messages](/en/email/inbox/learn/preview.md)
- [Send and reply to email](/en/email/inbox/learn/compose.md)
- [Archive emails and attachments](/en/email/inbox/learn/archive.md)
- [Create follow-ups from email](/en/email/inbox/learn/create-task.md)