Search for FAQ entries
Audience:
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If there are lots of FAQ entries in a folder, it may be difficult to find the one you want. In that case, doing a search may be a good idea.
- Go to Main menu in the top bar and select Knowledge base > FAQ.
- Click the Search button. This takes you to the Criteria screen.
- Enter the text you want to search for and optionally other criteria.
- Click Search.
- When the search finishes, a list of all the records containing the text you entered in the Search string field is displayed. You can open a record by clicking it.
Tip
Perhaps you should consider to create a folder structure to make it easier to locate relevant FAQ entries?