SuperOffice CRM supports follow-ups in different time zones. Time zones are enabled if there is a list box for selecting a time zone at the lower left of the diary (flag and country).
Use of time zones must be enabled per country in Settings and maintenance (under Options > Time zones). In addition, you can go to Preferences to show the time zone selector and set the default time zone. More help on how to set up time zones can also be found there.
How do time zones work in SuperOffice CRM?
Time zone functionality can be useful if your organization has offices in several countries with different time zones and you need to plan meetings or telephone conferences with people in a country with a different time zone from yours. The follow-up is then created in the time zone for the selected country.
For example, if your head office is in Norway and you want to hold a meeting with people in your Finnish and US subsidiaries, you can set up a meeting using Norwegian time and then check what time that is in Finland and the USA. In this way, you can avoid setting up a meeting that would take place, for example, late at night in the USA. For the people you invite to the meeting, the meeting is displayed using the time zone they have specified in their own SuperOffice CRM, even though you will have set up the meeting using Norwegian time.
This function supports summer time.
Follow-ups you created before you enabled time zones are kept in the default time zone for your SuperOffice database.
How do you select time zones?
The time zone list is sorted by country. At the top of the list is the name of the selected country and its flag.
Names of regions in the time zone selector will always be in English, while country names depend on the language settings in SuperOffice CRM. Do not forget this when searching for countries and regions.
Search for country or city
Use the field at the top with the selected country and flag as a search field. You can search for both countries and cities, assuming the city is included in the time zone data. For example, if you do not know the time zone for Canberra, you can search for Canberra and bring up the relevant Australian time zone in the list.
- Put the mouse pointer in the country field.
- Enter the name of the city or country you want to find out the time zone for.
- After you have found the required city or country, click the item to enable the required time zone.
Search for time difference
Search for a number of hours to find the correct time zone. For example, if you enter +3, all time zones that are three hours after the time zone specified in SuperOffice CRM will be displayed.
Handy hints on time zones
If you hover the mouse pointer over the time zone list, a tooltip comes up, containing details of which cities (in the relevant country) are in the time zone you have selected.
If you in the Diary hover the mouse pointer over a follow-up created in a different time zone from the default for your SuperOffice database, a tooltip is displayed containing information about the time of the follow-up in your time zone and in the time zone of the person who created it.