> ## Documentation Index
> Fetch the complete documentation index at: https://docs.superoffice.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Publish FAQ entries

> Publish FAQ entries

When a request handler [creates a suggestion for an FAQ entry][1], it is unpublished and unavailable in SuperOffice Customer Centre. To make it available, a person with FAQ administration rights must publish it.

1. When you log in, any unpublished FAQ entries are shown on the **Status** tile on the dashboard, under **Unpublished FAQ entries**.
2. Go to <i class="ph ph-list" aria-label="Main menu" /> in the top bar and select **Knowledge base** > **FAQ**.
3. Click on the required entry.
4. In the **FAQ entry** screen, click **Edit entry**.
5. In the **FAQ entry properties** screen, select the **Question** and **Answer** tabs, and read through the question and answer.
6. If required, edit the question and answer to make them suitable for an FAQ entry and reusable.
7. If you have [multiple languages][4], you have to select the different **languages** in the footer and check the question and answer tabs.
8. Select the **Properties** tab.
9. Publish the FAQ entry by selecting **Published** in the **Workflow** field.
10. Make any other required changes in the **Properties** tab.
11. Click **OK**. The FAQ entry is now available for use.

[1]: ./create

[4]: ../../../localization/learn/customer-languages


## Related topics

- [Work with the workflow](/en/knowledge-base/learn/faq/workflow.md)
- [Learn about requests](/en/request/learn/index.md)
- [Create a FAQ](/en/knowledge-base/learn/faq/create.md)
- [Set up multiple languages](/en/localization/learn/customer-languages.md)