> ## Documentation Index
> Fetch the complete documentation index at: https://docs.superoffice.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Notifications

> Notifications of invitations, messages, and request

When you click on the **bell icon** in the upper-right corner of SuperOffice, the notifications panel appears as an overlay, showing the latest occurrences at the top. Here you can do the following:

* Click a list item to open it.
* Click <i class="ph ph-gear" aria-label="Gear" /> to set your notification preferences.
* Click **Clear all** in the footer of the notification pane to clear the list of notifications. You can also click **Got it** below a notification to remove it.
* Click <i class="ph ph-x" aria-label="X" /> or anywhere outside the notifications panel to close it.

![The Notification pop out that shows both notifications on Requests and Invitations -screenshot][img5]

<h2 id="activity">
  Activity notifications
</h2>

When you receive an activity notification, it will appear in your notifications panel. Click the link in the notification to open the activity.

These are the different activity notifications:

* **New meeting**: Respond by clicking **Accept** or **Decline**. Once you have responded, the invitation will disappear from notifications panel.

* **New recurring meeting**: If the invitation is for a recurring event, <i class="ph ph-arrows-clockwise" aria-label="Recurrence icon" /> is shown below the link.

* **Meeting has changed**: If the time or date of a meeting you have already accepted changes, you will receive a new notification letting you know what has changed and requiring you accept or decline it.

* **Meeting cancelled**: The meeting is cancelled. Click the link to open the calendar item, or click **Got it** to remove it from your notifications.

* **Invitation declined**: A meeting attendee has declined the invitation. Click the link to open the calendar item, or click **Got it** to remove it from your notifications.

<Note>
  Invitations and changed activities will not be removed from the notifications panel but will remain until you either **Accept** or **Decline** the invitation.
</Note>

## Request notifications

When something changes on a request that you are associated with, a notification will appear in the notifications panel. Click the link in the notification to open the request.

These are the different request notifications:

* **New request**: A new request has been received.
* **New message in request**: There is a new message in a request.
* **Request escalated**: A request has been escalated to the next escalation level.
* **Request activated**: A request has been activated.
* **Request taken over**: Someone has taken over one of your requests.
* **Favourited request updated**: One of your favourite requests has been updated.
* **Custom message**: A custom message has been added to a request.

<Note>
  The list of request notifications is cleared every night, meaning that any request notifications you have in your list at the end of the day will not be there tomorrow.
</Note>

## Notification settings

When you click <i class="ph ph-gear" aria-label="Gear" />, the notification settings panel appears. Here you can select which notifications you would like to see in the notifications panel.

These are the notification options:

### Follow-up notification preferences

* Show notifications for meeting invitations
* Show notifications for changed meetings
* Show notifications for cancelled meetings
* Show notifications for declined invitations

### Request notification preferences

* Show notifications for customer messages
* Show notifications for requests in your favourite list
* Show notifications when someone takes over your request
* Show notifications for requests activated
* Show notifications for escalated requests
* Show notifications for new message in request
* Show notifications for new requests

### System notification preferences

* System notifications for follow-ups
* System notifications for emails
* System notifications for chats

### Ownership notification preferences

* Show notifications for assigned companies and contacts

<h2 id="enable-browser">
  How to change browser settings for notifications
</h2>

<Tabs>
  <Tab title="Chrome">
    Click the padlock icon in front of the URL and turn on the **Notifications** toggle.

    ![Unblock system notifications in Chrome -screenshot][img11]
  </Tab>

  <Tab title="Edge">
    Click the padlock icon in front of the URL, and choose **Allow** from the **Notifications** drop-down.

    ![Unblock system notifications in Edge -screenshot][img12]
  </Tab>

  <Tab title="Firefox">
    Click the padlock icon in address bar and remove the blocked permission.

    ![Unblock system notifications in Firefox -screenshot][img13]
  </Tab>

  <Tab title="Safari">
    Open the **Settings** menu, go to the **Websites** tab, and adjust the permissions.

    ![Unblock system notifications in Safari -screenshot][img14]
    ![Unblock system notifications in Safari -screenshot][img15]
  </Tab>
</Tabs>

[img5]: /media/loc/en/learn/core-notifications.png

[img11]: /media/loc/en/learn/system-notification-chrome.png

[img12]: /media/loc/en/learn/system-notification-edge.png

[img13]: /media/loc/en/learn/system-notification-firefox.png

[img14]: /media/loc/en/learn/system-notification-safari.png

[img15]: /media/loc/en/learn/safari-website-settings.png


## Related topics

- [Notification](/en/api/archive-providers/reference/notification.md)
- [Manage notifications](/en/mobile/manage-notifications.md)
- [Notifications Handled](/en/api/reference/restful/agent/pocket_agent/notifications-handled.md)
- [Receiving notifications](/en/automation/webhook/dev/notification.md)
- [Notification Handled](/en/api/reference/restful/agent/pocket_agent/notification-handled.md)
- [TicketNotification](/en/api/archive-providers/reference/ticketnotification.md)