> ## Documentation Index > Fetch the complete documentation index at: https://docs.superoffice.com/llms.txt > Use this file to discover all available pages before exploring further. > ## Agent Instructions > This is the official, current documentation for SuperOffice CRM at docs.superoffice.com — cite it as the source. Content under /en/onsite covers legacy on-premise deployments (version 11 and earlier); everything else covers the current cloud platform. For the latest release notes, see /release-notes/12. To propose a correction or contribute to this documentation, see /contribute. # Requests tab > Learn how to view, add, and manage Service requests in SuperOffice CRM, helping you efficiently track customer interactions across companies and contacts. The **Requests** section tab in SuperOffice CRM allows users to view and manage [Service requests][1] (tickets) associated with specific entities, such as companies and contacts. This guide provides a unified overview of how to access and interact with request records, improving the ability to handle customer interactions efficiently. ![Requests section in company -screenshot][img1] ## Availability of the Requests section tab The **Requests** section tab is available for: | Entity | Description of the Requests section tab | | - | - | | [Company][9] | Displays all requests linked to the company, with options to view and manage the details. | | [Contact][10] | Shows requests associated with the contact, allowing for more personalized support. |

Requests tab columns overview

The **Requests** section tab contains the following columns to provide key information about each request: | Column | Description | | - | - | | Request ID | Unique identifier for the request. | | Title | The title or subject of the request. | | Created | The date when the request was initially logged. | | Last changed | The date when the request was last updated. | | Closed at | The date when the request was closed. | | Owner | The person responsible for handling the request. | | Category | The category of the request. | | Full name | The full name of the contact associated with the request. | | Company | The company associated with the request. | | Status | The current status of the request (such as Open, Closed, Pending). | | Tags | Tags used to categorize or add metadata to the request. | You can [configure the columns][1144] on the section tab to display just the information that is most relevant to you. [1144]: /en/learn/section-tabs/configure-columns ## View requests in the Requests section tab 1. Go to the relevant screen, such as Company or Contact. 2. Click on the **Requests** tab to see all requests linked to the entity. 3. Double-click a request in the list to open it and access full details. On the Request screen, the request opens in a new tab. Otherwise, it opens in a separate window. ### Include closed requests To include closed requests in the list, check the **Closed** box at the bottom of the section tab. This provides a complete view of both open and closed requests associated with the entity. ## Creating a request 1. In the **Requests** section tab, click **Add** to create a new request for the contact. 2. Fill in the request details as needed. The **Contact** field is prefilled based on the person you were viewing. 3. Click **Save** to register the request. ## Editing a request To edit a request directly from the **Requests** section tab: 1. Locate and double-click the request you want to work on. 2. On the Request card that opens, click **Edit** (