> ## Documentation Index
> Fetch the complete documentation index at: https://docs.superoffice.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Requests tab

> Learn how to view, add, and manage Service requests in SuperOffice CRM, helping you efficiently track customer interactions across companies and contacts.

The **Requests** section tab in SuperOffice CRM allows users to view and manage [Service requests][1] (tickets) associated with specific entities, such as companies and contacts. This guide provides a unified overview of how to access and interact with request records, improving the ability to handle customer interactions efficiently.

![Requests section in company -screenshot][img1]

## Availability of the Requests section tab

The **Requests** section tab is available for:

| Entity        | Description of the Requests section tab                                                   |
| ------------- | ----------------------------------------------------------------------------------------- |
| [Company][9]  | Displays all requests linked to the company, with options to view and manage the details. |
| [Contact][10] | Shows requests associated with the contact, allowing for more personalized support.       |

<h2 id="columns">
  Requests tab columns overview
</h2>

The **Requests** section tab contains the following columns to provide key information about each request:

| Column       | Description                                                        |
| ------------ | ------------------------------------------------------------------ |
| Request ID   | Unique identifier for the request.                                 |
| Title        | The title or subject of the request.                               |
| Created      | The date when the request was initially logged.                    |
| Last changed | The date when the request was last updated.                        |
| Closed at    | The date when the request was closed.                              |
| Owner        | The person responsible for handling the request.                   |
| Category     | The category of the request.                                       |
| Full name    | The full name of the contact associated with the request.          |
| Company      | The company associated with the request.                           |
| Status       | The current status of the request (such as Open, Closed, Pending). |
| Tags         | Tags used to categorize or add metadata to the request.            |

<Tip>
  You can [configure the columns][3] on the section tab to display just the information that is most relevant to you.
</Tip>

[3]: ../section-tabs/configure-columns

## View requests in the Requests section tab

1. Go to the relevant screen, such as Company or Contact.

2. Click on the **Requests** tab to see all requests linked to the entity.

3. Double-click a request in the list to open it in a separate window and access full details.

### Include closed requests

To include closed requests in the list, check the **Closed** box at the bottom of the section tab. This provides a complete view of both open and closed requests associated with the entity.

## Creating a request

1. In the **Requests** section tab, click **Add** to create a new request for the contact.

2. Fill in the request details as needed. The **Contact** field is prefilled based on the person you were viewing.

3. Click **Save** to register the request.

## Editing a request

To edit a request directly from the **Requests** section tab:

1. Locate and double-click the request you want to work on.

2. In the window that opens, click **Edit** (<i class="ph ph-pencil-simple" aria-hidden="true" />) to begin updating the request details.

<h2 id="relation">
  Link requests
</h2>

You can create [relationships between requests][4] directly from the **Requests** section tab. This is useful for tracking connected issues, dependencies, or hierarchical relationships between requests.

1. Right-click a request in the list and select **Relations**.

2. Choose the relation type (related, parent, or child).

3. Select an existing request to link to, or create a new one.

4. Optionally, add a comment that describes the relationship.

5. Click **Relate** to create the link.

## Additional tips

* **Tracking requests:** Monitor open issues and ensure timely responses.

[1]: ../../request/learn/index

[4]: ../../request/learn/request-relations

[9]: ../../company/learn/index#section-tabs

[10]: ../../contact/learn/index#section-tabs

[img1]: /media/loc/en/company/requests-detail.png


## Related topics

- [How to create a request](/en/request/learn/create.md)
- [Managing customer requests in SuperOffice CRM](/en/request/learn/reply.md)
- [Group columns and summarize amounts](/en/learn/section-tabs/configure-columns#calculate.md)