> ## Documentation Index
> Fetch the complete documentation index at: https://docs.superoffice.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Add customer language

> Learn how to set up customer languages in this how-to guide.

In the **Customer languages** screen is a list of the installed [customer languages][2]. From this screen you can configure the customer languages, making it easy to communicate with customers in different languages.

For example:

* You can have multiple language versions of SuperOffice Customer Centre, FAQs, and reply templates.
* You can specify a language for a contact, so that person will automatically receive reply templates in that language.
* [Requests to user support can be categorized][1] in several groups that can refer to defined departments and languages.

Out of the box you can add 6 different languages. If the language you wish to use isn't available, please contact us and our consultants will be able to help you add the additional languages you need.

## Steps

1. Go to Settings and maintenance and select <i class="ph ph-sliders-horizontal" aria-hidden="true" /> **Options**.

2. Select the **Customer languages** tab.

3. Click the **New customer language** button. This takes you to the **Customer language properties** screen.

   ![You can set up a new language in the Customer language properties dialog -screenshot][img1]

4. In the **Name** field, enter the name of the language to use as label in language-selection fields.

5. In the **Language code** field, enter a short code for the relevant language (or equivalent). The international, two-letter abbreviations are normally used (for example DE, DK, EN, NL, NO and SE). See a complete list at the end of this page.

6. In the **Virtual domain** field, enter the domain address that provides access to SuperOffice Customer Centre for the language in question, for example germany.liberty.com. Such domains must be set up in advance.

7. In the **Email domains** field, enter a list of email domains (comma-separated), such as: no, se, co.uk. If a new contact is registered automatically (by importing an email) and that contact has an email address that contains one of these domains, then the appropriate language is set for that contact.

8. In the **FAQ folder** field, select which FAQ folder should be the top-level folder in the FAQ hierarchy for SuperOffice Customer Centre visitors for the language in question. In other words, the FAQ hierarchy can be divided into several different language sections and then filtered by language. This gives better search results and only FAQs in the relevant language are shown to the user.

9. Check **Use as default** if you want this to be the default language. This means that this language is used when none of the other customer languages match the criteria or if no language is defined for a customer.

10. Click **OK**. The customer language is created and you have the option of creating [external categories][1].

    <Tip>
      It is possible to use customer language for things other than language, if you have operations only in one country for example. One option is to create different departments, industry sections or trades, such as Building & Construction, Bathrooms, Interiors and Gardens. Then SuperOffice Customer Centre, the FAQ hierarchy and the reply templates can reflect the sector that is relevant for particular customers. The abbreviation that is used for the department must reflect the folder name in the folder \templates. For example: Building & Construction = BC.
    </Tip>

## Language codes

| Language             |     Code    |
| -------------------- | :---------: |
| Chinese (simplified) |      CN     |
| Czech                |      CZ     |
| Danish               | DA (not DK) |
| Dutch                |      NL     |
| English              |      EN     |
| Finnish              |      FI     |
| French               |      FR     |
| German               |      DE     |
| German (Switzerland) |      CH     |
| Italian              |      IT     |
| Korean               |      KO     |
| Norwegian            |      NO     |
| Polish               |      PL     |
| Portuguese (Brazil)  |      BR     |
| Russian              |      RU     |
| Spanish              |      ES     |
| Swedish              | SE (not SV) |
| Ukrainian            |      UK     |
| Vietnamese           |      VI     |

[1]: ../../request/admin/category/external-categories

[2]: ../learn/customer-languages

[img1]: /media/loc/en/admin/customer-centre-language.png


## Related topics

- [How SuperOffice selects the customer language for new contacts](/en/localization/learn/customer-languages.md)