> ## Documentation Index
> Fetch the complete documentation index at: https://docs.superoffice.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Tutorial - form response mailing

> In this tutorial, you will learn to create a form response mailing.

<Tip>
  Click the **Save + close** button to save the mailing and close it. You can continue working on the mailing later.
</Tip>

## Step 1: Setup

The first step in creating a form response, is called **Setup**. Here you can set the email header information such as sender, reply-to address and subject. You can also add attachments, set archive options for the mailing and select tracking options.

1. Enter a name in the **Name of mailing** field.

2. Enter the subject of the email in the **E-mail subject** field.

3. In the **From** list, select **Always use** and enter the sender's email address in the field below to use the same sender for all mailings. You can also choose a sales contact or support contact as the sender, if one is defined for this recipient. Enter an email address to be used if no sales contact or support contact is available. If your admin has activated the [global email validation preference][1], select the domain you want to send from in the drop-down list. If not, enter the address and domain you want to send from.

   <Note>
     SuperOffice will conduct a [Sender Policy Framework (SPF)][1] look-up to verify that the domain you are sending from has a valid SPF record. You will not be able to send the mailing from a domain that does not have a valid SPF record.

     Do not enter an email address in the **From name** field. It should display as a name (for example, SuperOffice Support). Using an email address in the **From name** can lead to your email being flagged as spam due to conflicts with SPF, DKIM, or DMARC validation rules.
   </Note>

   [1]: /en/online/mail-services/mailgun/spf/index

4. In the **Reply to** list, you have the same options as above. In addition, you can select **Use "From" as reply address**. Any replies will then be sent to the sender.

5. Select a folder to place the mailing in from the **Folder** list.

   [How do I create a mailing folder?][2]

6. In the **Selection** and **Project** fields, you can associate the mailing with a selection and/or a project. Start typing to search.

   If you add a selection, any contacts in the selection are added as recipients in the mailing.

7. **Attachments**: To add one or more attachments to the mailing, use one of the following methods:

   * Click **Upload files (or drag here)** to browse to and add a file from a disk or server.
   * Drag and drop a file from Windows Explorer to the attachments field.
   * Click **Choose a CRM document** to select a document in SuperOffice CRM.

8. Under **Tracking** are the following options:

   * **Track all links**: Select this option to track all links in the mailing. This will also include links that are not registered as tracked links in SuperOffice Marketing, for instance unregistered links from templates or old mailings, or links that are entered directly in the source/HTML code.

   * **Use Google Analytics**: Select this option to track the mailing and connect it to [Google Analytics][1] (if that is set up for your website). In the fields below, enter the data that should be added as parameters in the tracked URLs.

     * **Medium**: This field is set to **Email** by default. You cannot edit this field.

     * **Source**: Enter the source of the mailing, such as `superoffice-mailings.4`

     * **Campaign**: Enter the type of mailing, such as "newsletter" or "lead-nurturing", or enter a specific campaign name such as "spring-sale-june-21" or "upgrade-campaign-v9".

   [1]: ../../../../tracked-links/learn/index#google

9. Click **Next** to go to the next step.

## Step 2: Template

In the second step, **Template**, you must decide what your mailing should look like. You do this by selecting an existing template, a previous mailing, or a template from the online library.

A good [message template][1] not only supports your message, but also looks good on any device. If you want to ensure consistency in email design across the whole company, using a template is your best bet. The message template will give you the company's look and feel with correct the fonts, colors, social media platforms, and overall layout of your mailing.

After you have figured out what design you want to use, you can choose the template to base your new mailing on with a few clicks.

![Choose your corporate template from one of the many templates available in our online library before adding your content -screenshot][img2]

<Tip>
  Save time by utilizing a free template from the **Online Template Library** in SuperOffice Marketing. This library offers a broad range of professionally designed message templates, all available for use at no cost.
</Tip>

1. Select a template in one of the following ways:
   * Select one of the available tabs (**Online template library**, **Recent templates**, **All templates**, and so on) to view available mailings or templates on which to base your new mailing.
   * Enter a search phrase in **Search templates** and press **ENTER** or click <i class="ph ph-magnifying-glass" aria-label="Search icon" />.

2. In the list below, click a template to select it.

   <Note>
     If you are using a template from the Online template library, click **Use this template** in the template preview window. You are automatically redirected to the **Content** step.
   </Note>

3. Click **Next** to go to the next step.

[1]: ../../../../learn/message-templates

[img2]: /media/loc/en/marketing/work-with-templates.png

## Step 3: Content

In the **Content** step you can edit the layout and content of the email, and add links and images.

The [mailing editor][1] gives you the flexibility and freedom to design your mailings exactly how you want them.

You can create and save content blocks that all your users can pick and choose from, helping you to not only work faster, but also ensure brand consistency. Or you can start a mailing completely from scratch.

**Step-by-step guides:**

* [Add content][3], [Edit a paragraph][4]
* [Insert customer-specific information][5]
* [Insert tracking link][11]
* [Add subscription links][8] to be GDPR compliant
* [Add images to the message][2]
* [Test the mailing][7]

[1]: ../../../../editor/learn/index

[2]: ../../../../editor/learn/insert-images-in-message

[3]: ../../../../editor/learn/add-content

[4]: ../../../../editor/learn/edit-paragraph

[5]: ../../../../editor/learn/add-merge-tag

[11]: ../../../../editor/learn/add-tracked-link-to-msg

[8]: ../../../../editor/learn/add-unsubscribe-link

[7]: ../send-test-email

[1]: ../../admin/add-domain

[2]: ../../../learn/create-folder


## Related topics

- [Send a test email for email mailings and form responses](/en/marketing/mailing/learn/create/send-test-email.md)
- [Tutorial - document mailing](/en/marketing/mailing/learn/create/tutorial-document-mailing.md)
- [Tutorial - email mailing](/en/marketing/mailing/learn/create/tutorial-email-mailing.md)
- [Tutorial - SMS mailing](/en/marketing/mailing/learn/create/tutorial-sms-mailing.md)
- [Work with mailings](/en/marketing/mailing/learn/index.md)
- [Work with forms](/en/marketing/forms/learn/index.md)