Spam complaints
The Spam complaints tab displays any recipients that have reported an email mailing as spam or junk. A spam complaint normally indicates that a recipient has not approved of receiving this type of email from you.
Note
A spam complaint results in an automated removal of eMarketing consent.
Why are my mailings being reported as spam/junk and what can I do?
People click the spam (or junk) buttons for various reasons. They may for some reason be confused about who you are, or why you are e-mailing them. In some cases people report spam because they cannot find the unsubscribe link.
If a recipient is using Mailgun, any email reported as spam is added to the "suppressed" list. This means that our users can no longer send emails to that person. This means no mailing and no response to ongoing requests, which may lead to serious issues.
Checklist to avoid spam complaints
- Is there a specific mailing or mailing type that our subscribers are reacting to?
- Who reported the mailing as spam?
- Does your mailing not look like the newsletter they subscribe to?
- Can the mailing content be misinterpreted?
- Is it not obvious that the mailing is from you?
- Did you send the mailing to a large list of unknown email addresses (not registered in SuperOffice)?
Export
You can export the list for further processing.
- Select the email addresses you want to export.
- Select Actions > Export.
- Select an export format. The export file displays in the bottom of you browser. It can also be found in you downloads folder.