> ## Documentation Index
> Fetch the complete documentation index at: https://docs.superoffice.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Requests

> Learn about working with requests in SuperOffice Mobile CRM.

From the **Requests** screen, you can follow up on customer tickets and collaborate with your team while on the go.

<Note>
  The **Requests** screen requires a **Service Essentials** license or the **Core** plan.
  Some users may be able to view requests without the required license or plan, depending on their role and the request category. These users cannot reply or take action on the request.
</Note>

## Tabs in the main Requests screen

| Tab                 | Description                                      |
| ------------------- | ------------------------------------------------ |
| Search              | Search field for ID or title, with history list. |
| Favorites           | Requests marked with a yellow star.              |
| Open requests       | Your assigned requests, or another user's.       |
| Unassigned requests | Open requests without an owner.                  |
| Selections          | Requests from predefined selections.             |

## Where to find requests

You can access requests from the following locations:

* The main **Requests** screen. Lists typically show:
  * Request icon and status badge
  * Title
  * Customer name
  * Created date and time
  * Request ID

* The **Requests** section in a company, contact, sale, or project screen, which shows open requests linked to that record.

![Mobile CRM: Unassigned requests list with icons and badges -app-screen][img2]![Mobile CRM: requests section on a company card -app-screen][img1]

## Request header

* Icon (request type)
* Status badge (for example, *In queue* or *Closed*)
* Title
* Category
* Customer name - company (tap to open)
* **Edit** (<i class="ph ph-pencil-simple" aria-label="Pencil icon" />) and **Task** (<i class="ph ph-dots-three-circle-vertical" aria-label="Three vertical dots" />) buttons
* Action bar: Reply, Comment, Call

![Mobile CRM: Request header showing title, actions, and details -app-screen][img3]

## View your open requests

1. Go to **Requests**.
2. Ensure your name appears at the top.
   * If another person's name is shown, tap it to switch back to your own queue.
3. Tap a request to view its details and messages.
   * Tap <i class="ph ph-caret-right" aria-label="Chevron" /> to expand the <i class="ph ph-list-bullets" aria-hidden="true" /> **Details** section and view all fields.
   * Scroll down to view the message thread. Tap the **Filter** icon (<i class="ph ph-funnel" aria-hidden="true" />) to show or hide internal and flagged messages.
4. Use the action bar to reply, comment, or call the customer.
   * More options are available from the Task menu (<i class="ph ph-dots-three-circle-vertical" aria-true="true" />).

## View another user's requests

1. In the **Open requests** tab, tap the name in the **View** box.
2. Select a person from the list or use the search field.
   * Their name appears in red above the list.
3. View their requests as described above.

![Mobile CRM: Viewing another user's open requests -app-screen][img4]

<Note>
  You will only see information you have access to in the selected requests.
</Note>

## Notifications

You can receive notifications about requests both on your device and in the app.

### In Notification Centre (iOS) or Notification Drawer (Android)

Mobile CRM supports push notifications for events such as:

* New request
* New message
* Request activated
* Request escalation

Tap the notification to open the request in Mobile CRM.

<Tip>
  Go to **Settings** > **Notifications** to [turn request notifications on or off by event type][6].
</Tip>

### In the in-app Notification screen

1. Tap <i class="ph ph-bell" aria-label="Bell icon" /> in the app header.
2. Select the **Requests** tab.
   * Unread items appear in bold.
3. Tap the **Filter** icon (<i class="ph ph-funnel" aria-hidden="true" />) to filter notification types.
4. Tap a request to open it.

![Mobile CRM: Filter notifications for requests in Mobile CRM -app-screen][img5]

[6]: ../settings

[img1]: /media/loc/en/mobile/company-requests.png

[img2]: /media/loc/en/mobile/unassigned-requests.png

[img3]: /media/loc/en/mobile/request-dx.png

[img4]: /media/loc/en/mobile/view-requests-not-own.png

[img5]: /media/loc/en/mobile/filter-request-notifications.png


## Related topics

- [Create request](/en/mobile/request/create.md)
- [Update request properties](/en/mobile/request/update.md)
- [Reply or add comment](/en/mobile/request/respond#reply.md)
- [Forward a request](/en/mobile/request/respond#forward.md)
- [Introduction to request management](/en/request/learn/index.md)