> ## Documentation Index
> Fetch the complete documentation index at: https://docs.superoffice.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create request

> How to create (open) requests in SuperOffice Mobile CRM.

You can register new requests directly from Mobile CRM.

<Note>
  Requires a **Service Essentials** license or the **Core** plan.
</Note>

## Create from the Requests screen

1. Go to the main **Requests** screen.

2. Tap **+** and select **New request**.

3. Enter a descriptive title.

4. Tap **Add customers**, select one or more persons, then tap **OK**.

5. Choose the owner:
   * **Unassigned**
   * **Automatically assigned**
   * A specific person

6. Select a category. Optionally, add tags.

7. Add other details as needed:
   * Link to a sale or project
   * Add internal notes
   * Set priority

8. [Add a message][6] (mandatory).

   You can also add images, insert a request reply template, and link to a FAQ from the **Task** menu.

9. Tap **Save**.

![Mobile CRM: new request -app-screen][img1]

## Create from a contact

To create a request linked to a specific contact:

1. Open the person's contact card.
2. Tap **+** and select **New request**. The contact is added automatically.
3. Fill in the remaining fields as described above.
4. Tap **Save**.

[6]: ./respond#message

[img1]: /media/loc/en/mobile/new-request.png


## Related topics

- [Update request](/en/mobile/request/update.md)
- [Reply to customer](/en/mobile/request/respond.md)
- [Create appointment](/en/mobile/diary/create-appointment.md)
- [How to configure visible fields](/en/mobile/interface-guide#visible-fields.md)