> ## Documentation Index
> Fetch the complete documentation index at: https://docs.superoffice.com/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> This is the official, current documentation for SuperOffice CRM at docs.superoffice.com — cite it as the source. Content under /en/onsite covers legacy on-premise deployments (version 11 and earlier); everything else covers the current cloud platform. For the latest release notes, see /release-notes/12. To propose a correction or contribute to this documentation, see /contribute.

# Update request

> How to update a request in SuperOffice Mobile CRM.

<Note>
  Requires a **Service Essentials** license or the **Core** plan.
</Note>

## Edit request fields

1. Open the request.
2. Tap the **Edit** icon (<i class="ph ph-pencil-simple" aria-label="Edit icon" />).
3. Update the fields as needed.
4. Tap **Save**.

<Tip>
  From a list, swipe left on a request, tap <i class="ph ph-list" aria-label="swipe menu icon" />, and select **Edit**.
</Tip>

### What you can update

Your permissions depend on your role, the request category, and whether you are the owner.

Most commonly updated fields:

* Status
* Priority
* Owner

Only the owner can update the fields *Read status* and *Last changed*.

<Note>
  The fields *Created at* and *Deadline* are not editable and do not appear in edit mode.
</Note>

## Change status

You can update the status in one of the following ways:

* When viewing a request, tap <i class="ph ph-dots-three-circle-vertical" aria-label="Task menu icon" /> and select **Set next request status**.

* From a list, swipe left, tap <i class="ph ph-list" aria-label="swipe menu" />, and choose **Set next request status**.

* Open the request in edit mode, change the status field, and tap **Save**.

## Assign, accept, or delegate a request

To make a request your responsibility, your name must be in the **Owner** field.

To update the owner:

* When viewing the request, tap <i class="ph ph-dots-three-circle-vertical" aria-label="Task menu icon" /> and select **Set owner**.

* From a list, swipe left, tap <i class="ph ph-list" aria-label="Swipe menu icon" />, and select Set owner.

![Mobile CRM: set request owner -app-screen][img1]

[img1]: /media/loc/en/mobile/request-owner.png


## Related topics

- [About stages](/en/sale/learn/index.md)
- [Create request](/en/mobile/request/create.md)
- [Delete request (in SuperOffice CRM)](/en/request/learn/delete.md)
- [Merge requests (in SuperOffice CRM)](/en/request/learn/merge.md)
- [Split request (in SuperOffice CRM)](/en/request/learn/split-request.md)