> ## Documentation Index
> Fetch the complete documentation index at: https://docs.superoffice.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Restart synchronization

> Restart SCIM synchronization

If you suspect Microsoft Entra ID and SuperOffice are out of sync, you might need to restart the synchronization.

<Danger>
  If you need to start synchronization from scratch, it should be **done on both sides!**

  Restarting only 1 side will lead to inconsistent data. Entra ID has no knowledge of what you do to the synchronized user list.
</Danger>

## In the SuperOffice Identity Manager

1. Go to the **Configuration** screen.

2. Click the trashcan icon in the **SCIM Users** pane to clear all synchronized items from the database.

   ![Reset scim sync in SuperOffice tool -screenshot][img1]

3. After the Microsoft Entra ID cycle has completed and you see that the **SCIM Users** pane has been repopulated, click **Save** to restore your SCIM rules.

## In Microsoft Entra provisioning configuration

1. At the top, select **Restart provisioning**. The **Current Status** changes to *Initial cycle not run*.

   ![Reset SCIM sync in Microsoft Entra ID -screenshot][img2]

2. Refresh the **Current Status**, and when it changes to *Initial cycle completed* verify that the SuperOffice Identity Manager has received the expected users and groups.

   ![SCIM Microsoft Entra ID initial cycle not run -screenshot][img4]

[img1]: /media/loc/en/online/imagew9x2g.png

[img2]: /media/loc/en/online/scim-restart-provisioning.png

[img4]: /media/loc/en/online/scim-initial-cycle-completed.png


## Related topics

- [Force re-sync](/en/online/mirroring/force-resync.md)
- [Disable synchronization](/en/erp/learn/disconnect.md)
- [Manage ERP synchronization](/en/erp/admin/index.md)
- [ticketpriorityescalateevent](/en/api/mdo-providers/reference/ticketpriorityescalateevent.md)
- [Webhooks panel](/en/automation/webhook/admin/index.md)
- [Create a Microsoft Entra enterprise application](/en/online/identity/scim/setup/create-azure-enterprise-app.md)