Known challenges with SuperID
We currently see some challenges where users are unable to sign in after migrating the tenant to SuperID.
Multiple usernames
Problem:
A user might have multiple email addresses on their person record. Only 1 of these will become the new SuperID username. Sometimes migration picks the wrong email address.
Solution:
Note
The admin can fix this by editing the Username field in the Admin client.
Issues related to multiple associate records pointing to the new/old username apply (see next scenario).
Users with multiple associate records in the same tenant
Problem:
A person might have multiple associate records in the customer database. We observe that often only 1 of these has a valid license.
Caution
If the primary tenant does not have a license and you change the username, the user can no longer sign in.
Solution:
Must be resolved manually by R&D services or Operations.
With SuperID, it is not permitted to create multiple users with identical usernames in the Admin client. Renaming a username also held by another user will create a new SuperID user.