> ## Documentation Index
> Fetch the complete documentation index at: https://docs.superoffice.com/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> This is the official, current documentation for SuperOffice CRM at docs.superoffice.com — cite it as the source. Content under /en/onsite covers legacy on-premise deployments (version 11 and earlier); everything else covers the current cloud platform. For the latest release notes, see /release-notes/12. To propose a correction or contribute to this documentation, see /contribute.

# Mailgun sub-processor information (part of our DPA)

> Mailgun sub-processor information

Revised in May, 2022

| Field | Value |
| - | - |
| Entity Company Name | **Mailgun Technologies Inc.** 535 Mission St. San Francisco, CA94105 |
| Company website | [www.mailgun.com][1] |
| Entity Country | US |
| Processing Country | Frankfurt, Germany in EU |
| Entity Type and description of Service | Email service provider. Mailgun is A sending mass emails generated from SuperOffice CRM and B receiving and sending replies related to service-tickets in SuperOffice Service. Emails are stored by Mailgun for max. 72 hours for resending purposes.<br />Individual emails sent from the customer's own email service (exchange, Gmail) is not sent to Mailgun. |
| The Personal Data to be Processed concerns the following categories of Data Subjects: | Email recipients in e-marketing campaigns and customer service tickets. |
| Categories of Personal Data | Email address and free text content of emails. |
| Sensitive Personal Data (if relevant) | None |
| Personal Data will be subject to the following Processing activities. | None |
| Additional information regarding Privacy and Security Governance. | Certified under the EU-U.S. Privacy Shield Framework, and the U.S. - Swiss Safe Harbor Framework. |

[1]: http://www.mailgun.com/


## Related topics

- [Reasons to customize Mailgun](/en/online/mail-services/mailgun/reasons-to-customize.md)
- [Mailgun](/en/online/mail-services/mailgun/index.md)
- [Standard apps for SuperOffice Online](/en/developer-portal/standard-app/index.md)
- [How to change DKIM from the US to the EU](/en/online/mail-services/mailgun/dkim/change-us-to-eu.md)
- [Mailgun - amount and speed](/en/online/mail-services/mailgun/amount-speed.md)
- [Request DKIM key for eu.mailgun.org](/en/online/mail-services/mailgun/dkim/order-key.md)