> ## Documentation Index > Fetch the complete documentation index at: https://docs.superoffice.com/llms.txt > Use this file to discover all available pages before exploring further. # Steps performed when we clone a source database to a production sandbox > Steps performed when we clone a source database to a production sandbox **Depending on source database size, step 8 might take long!** | Task number | Task | Description | | :---------: | ------------------------------------------------------------------------ | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | 01 | Wait for customer tasks to complete and enter offline maintenance mode | | | 02 | Wait for customer task to complete | | | 03 | Connecting customer to old clusters | | | 04 | Remove mail routes | | | 05 | Drop database | | | 06 | Create customer database | | | 07 | Create SQL login | SQL Server logins must be created in target database after replace | | 08 | Copy customer database from XXX to ZZZ | | | 09 | Prepare cloned database for target customer | | | 10 | Create SQL login | | | 11 | Disable scheduled tasks | Any scheduled tasks that have been active on the source will by default be set to disabled. [Read more][1] | | 12 | Fix system users | System users must be created in the target database after replace | | 13 | Replacing all personal email domains with '@mailinator.com' | All email addresses in the source database will be replaced in the production sandbox. Default `john.doe@company.com` will be changed to `john.doe_company.com@mailinator.com`, `mailinator.com` may be changed in the cloning wizard. | | 14 | Register customer in SuperID | | | 15 | Replace test environment in SuperID | | | 16 | Clone Azure templates from CustID on ARCHIVEServer | Copy templates from source to target. | | 17 | Verify or provision mail service | All mailboxes used by Service are deleted and replaced with one single test email account for this domain. | | 18 | Set database permissions for customer query | | | 19 | Recycle customer | Recycle the target | | 20 | Change serial number to TEST NAME/ SERIALNUMBER | We need to change the serial number and owner company to match that of the test tenant. License information. | | 21 | Set SuperId Tenant State to: *In migration* | | | 22 | Assign user plans | Assign user plans to the users that should be allowed to log in to the production sandbox. | | 23 | Sync customer SuperID users | | | 24 | Set SuperID tenant state to: *Normal* | | | 25 | Create partner system users from app authorizations in customer database | If this replaces an existing sandbox with a new copy from source, any apps authorized on the sandbox that uses a system user must be re-created in the target database. | | 26 | Update company info and license | | | 27 | Clone Azure Documents from CustID | (optional) | | 28 | Clone SoArc Documents from CustID | (optional) | | 29 | Clone all Azure attachments or EjPackages from CustID | | | 30 | Clone all SoArc attachments or EjPackages from CustID | | | 31 | Notify apps about Changing State with BackupRestored | Notify partner apps | | 32 | Enter running mode | The production sandbox may now be logged in to! | | 33 | Wait for customers IIS ApplicationHost.config operations to complete | | [1]: /en/customization/macros-and-scripts/admin/schedule-task ## Related topics - [SuperOffice Operation Center for customer administrators with a production sandbox](/en/online/sandbox/replace.md) - [CRM Online production sandbox (test environment)](/en/online/sandbox/index.md) - [Request additional tenants](/en/developer-portal/tenants/get.md) - [Order production sandbox](/en/online/sandbox/order-sandbox.md) - [Migrate SuperOffice to the cloud](/en/online/migrate/index.md) - [First-time activation](/en/developer-portal/custom-app/activate.md)