A duplicate occurs if you have the same record in the import file and in the database. You must always specify rules for managing duplicates during an import in an import description. These rules will then be included in the import description when you save it. This applies to all data types. The Handling of duplicates table has the following columns:
- Table: shows which data type this duplicate handling rule applies to. The contents of this column are based on what you specified in the Field in SuperOffice CRM column under Field mapping.
- Key: shows an import key, the criteria that must be satisfied for a record to be considered a duplicate.
- Action: shows what happens if a duplicate is encountered.