> ## Documentation Index
> Fetch the complete documentation index at: https://docs.superoffice.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Request categories

> Request categories

All requests belong to a category, and each category has its own rules that define how requests are processed in the system.

Typically, the higher-level categories will correspond to the organization's departments, while subcategories will correspond to areas of responsibility and/or logical structures within a department. Subcategories could also be the products that the company sells.

For example, main categories for User Support, Development, Sales and Invoicing - and subcategories in these for each of the products that are sold.

<Note>
  The term **category** is also used for company categories. See [Lists][3].
</Note>

Users can be added as members in the categories individually or via the user groups they belong to.

<Tip>
  Looking for a more flexible way of organizing your request? Try [using tags in requests][6].
</Tip>

## Where can I find the request categories?

* In **Settings and maintenance**, select **Requests** in the navigator and then the **Categories** tab.

The categories are arranged in a tree structure. To find the ID of a category, hover over the category name in the list. The ID appears in the tooltip.

<Note>
  If this option is not visible, you have insufficient rights for this function. Contact your system administrator for more information.
</Note>

## What would you like to do now?

* [Create categories][1]
* [Delete categories][2]
* [How to set up Get next request in queue][5]
* [Priorities][4]

[1]: ./create

[2]: ./delete

[3]: ../../../admin/lists/index

[4]: ../priority/index

[5]: ../next-in-queue

[6]: ../../learn/tags


## Related topics

- [Request categories](/en/request/admin/category/index.md)
- [Requests](/en/request/dev/index.md)
- [Create request category](/en/request/admin/category/create.md)
- [Delete request category](/en/request/admin/category/delete.md)
- [Create a request](/en/request/learn/create.md)
- [How to set up Get next request in queue](/en/request/admin/next-in-queue.md)