> ## Documentation Index
> Fetch the complete documentation index at: https://docs.superoffice.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create request status

> Create request status

## Steps

1. Click the **Requests** button in the navigator.

2. Select the **Request status** tab.

3. Click the **Add** button.

4. In the **Name** field, enter a descriptive name for the request status.

5. In the **Internal status** list box, select which of the internal statuses you want to link your custom request status to.

6. Check **Default** if you want this request status to be the default custom status for the internal status it represents.

7. Check **Queue status** if requests with this status are to be placed in the queue.

8. Check **Create new request on customer reply** to prevent old requests being reopened because a customer replies to an old message. This could be appropriate for example for statuses such as **Closed** and **Deleted**.

9. In the list **Track time as**, choose how to report time usage:

   * In queue and awaiting processing
   * At internal decision stage
   * At external decision stage

10. Click **Save**. The request status is created.

11. If required, adjust the position of the status using the arrow buttons below the list of statuses. The rank here specifies the order in the **Status** list box when creating a new request. Place the most frequently used statuses at the top.


## Related topics

- [How to set up Get next request in queue](/en/request/admin/next-in-queue.md)