> ## Documentation Index
> Fetch the complete documentation index at: https://docs.superoffice.com/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> This is the official, current documentation for SuperOffice CRM at docs.superoffice.com — cite it as the source. Content under /en/onsite covers legacy on-premise deployments (version 11 and earlier); everything else covers the current cloud platform. For the latest release notes, see /release-notes/12. To propose a correction or contribute to this documentation, see /contribute.

# Request status

> Request status

All requests that are registered in SuperOffice have a status, such as **Open**, **Closed** or **Postponed**. Select **Request** in the navigator and in the **Request status** tab, you can see the request statuses already defined in the system, and create additional request statuses. A request status must be linked to one of the system's internal statuses, such as **Open** or **Closed**. Each internal status must be linked to at least one request status.

For example, you can create a new status called "Waiting for reply" as a more detailed variant of either **Closed** or **Open**, depending on how you want the system to process and report this status internally. You can also link custom logic to such statuses to streamline your business processes.

## Settings

| Setting | Description |
| - | - |
| Name | The name of the request status. By default each internal status has a request status with the same name. |
| Internal status | The system's internal statuses. Each internal status must be linked to at least one request status. The system statuses **Linked** and **Deleted** are only used for merged requests and deleted requests respectively, and are not visible to the users. |
| Default | Indicates if this is a default status for the internal status. |
| Queue status | Indicates if requests with this status should be placed in the queue. Relevant if you use the **Get next request in queue** function. |
| Track time as | Used to report time usage in various phases of request management. The system calculates time used both in relation to defined "opening hours" and the whole 24-hour period. Choose from: in queue and awaiting processing; at internal decision stage; at external decision stage |

## What do you want to do now?

* [Create request status][1]
* [Delete request status][2]
* [Set up Get next request in queue][3].

[1]: /en/request/admin/status/create

[2]: /en/request/admin/status/delete

[3]: /en/request/admin/next-in-queue


## Related topics

- [Create request status](/en/request/admin/status/create.md)
- [Delete request status](/en/request/admin/status/delete.md)
- [Update request](/en/mobile/request/update.md)
- [Using a "Waiting for customer" status with automated reminder email](/en/automation/crmscript/tutorials/waiting-for-customer-status-with-reminders.md)
- [How to set up Get next request in queue](/en/request/admin/next-in-queue.md)
- [Requests tab](/en/learn/section-tabs/requests-tab.md)