> ## Documentation Index
> Fetch the complete documentation index at: https://docs.superoffice.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Accept (take responsibility for) request

> How to accept a request to avoid someone else answering the request at the same time.

This is particularly relevant for unassigned requests (those without a defined owner). To take over a request, it is important to follow the procedures below to identify that you have claimed it. Otherwise there is a risk of others answering the request at the same time.

| Context                                         | Steps                                   |
| ----------------------------------------------- | --------------------------------------- |
| You clicked **Get next request in queue**       | Accept (the request is already open)    |
| You want more information before accepting      | Open and accept                         |
| Quickly accept one or more requests from a list | Select **Accept** from the context menu |

## Accept directly from a list of request

When viewing a list of requests:

1. Right-click the request in a list.
2. Select **Accept** from the pop-up context menu.

   ![Right click on a request and select Accept -screenshot][img2]

## Open and accept one request

If you need more information before accepting, or use [Get next request in queue][6]:

1. [Open the request][1].
2. Accept:

   * Click <i class="ph ph-dots-three-circle-vertical" aria-label="Task menu" /> and select **Accept**.
   * Or, in the **Owner** field, select yourself.

[1]: ./index#open

[6]: ../admin/next-in-queue

[img2]: /media/loc/en/request/requests-accept.png


## Related topics

- [Reply to a customer](/en/request/learn/reply.md)
- [Ask another request handler for help](/en/request/learn/transfer.md)
- [Forward messages to external parties](/en/request/learn/forward.md)
- [Close request](/en/request/learn/close.md)