> ## Documentation Index
> Fetch the complete documentation index at: https://docs.superoffice.com/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> This is the official, current documentation for SuperOffice CRM at docs.superoffice.com — cite it as the source. Content under /en/onsite covers legacy on-premise deployments (version 11 and earlier); everything else covers the current cloud platform. For the latest release notes, see /release-notes/12. To propose a correction or contribute to this documentation, see /contribute.

# Delete requests

> How to delete a request in SuperOffice

<Note>
  To access this function, your user must belong to a role with the functional right **Service administration** or **General Administrator**.
</Note>

In general, it is not recommended to delete a request. However, you may have to delete a request to comply with your company's [privacy policy][4]. All messages and attachments/files linked to the request are also deleted.

## Steps

1. [Open the request you want to delete][1].
2. Click <i class="ph ph-dots-three-circle-vertical" aria-label="Task menu" /> and select **Delete**.
3. Confirm whether you really want to delete the request by clicking **Yes** or **No**.

On the Request screen, the tab of the deleted request closes, even if it is pinned.

<Note>
  The request is not deleted from the database immediately. The status of the request is set to Deleted, so it is still possible to open and edit the request. The request will be permanently deleted from the database after 14 days (system setting). You can access the deleted request in the [Recycle bin][3].
</Note>

[1]: ./index

[3]: ../../learn/basics/deleting-elements

[4]: ../../security/privacy/admin/index


## Related topics

- [Delete and restore items - Recycle bin](/en/learn/basics/deleting-elements.md)
- [Create request](/en/request/learn/create.md)
- [Reply to customer](/en/request/learn/reply.md)
- [Edit message](/en/request/learn/edit-message.md)