> ## Documentation Index > Fetch the complete documentation index at: https://docs.superoffice.com/llms.txt > Use this file to discover all available pages before exploring further. > ## Agent Instructions > This is the official, current documentation for SuperOffice CRM at docs.superoffice.com — cite it as the source. Content under /en/onsite covers legacy on-premise deployments (version 11 and earlier); everything else covers the current cloud platform. For the latest release notes, see /release-notes/12. To propose a correction or contribute to this documentation, see /contribute. # Edit message > How to edit a message in a request in SuperOffice Only users with the *general administrator* functional right can edit the properties of a message in a request. However, it is not possible to edit the text of the message. 1. [Open the request][1]. 2. Go to the **Messages** tab. 3. Click and select **Change**. 4. Here you have the following options: * **Author**: Shows the name of the person who created the request. * **Time spent**: Shows the amount of time spent on this message. * **Access level**: The access level for this message. You can choose between **External** and **Internal**. * **Attachments**: If the message contains attachments, they are shown in this table. You can delete existing attachments, but you cannot add new ones. 5. Click **Save** when you are finished, or **Cancel** if you want to discard the changes. You can also delete the entire message by clicking **Delete** and then **OK**. [1]: ./index#open ## Related topics - [Working with requests in CRMScript](/en/automation/crmscript/howto/request/index.md) - [Edit content](/en/marketing/editor/learn/edit-paragraph.md) - [Edit signatures](/en/learn/getting-started/edit-email-signature.md) - [Drag and drop editor](/en/marketing/editor/learn/index.md) - [Edit an article](/contribute/how-to-edit-an-article.md) - [Work with the message templates](/en/marketing/learn/message-templates.md)