> ## Documentation Index
> Fetch the complete documentation index at: https://docs.superoffice.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Keep track of messages

> Keep track of messages

Complex requests can take a lot of time to solve. This can involve a lot of communication between the customer and multiple request handlers.

To make it easier to find and sort multiple messages in a request, you can flag important messages and filter the message list.

## Flagging a message

1. [Open the request][1].
2. Click the **Messages** tab.
3. Click the grey flag button (<i class="ph ph-flag" aria-label="Flag icon" />) to mark a message. The flag turns red. The message is now "flagged".

## Filtering messages

1. [Open the request][1].
2. Click the **Messages** tab.
3. In the upper right corner, click the filter list and select a filter. The messages are filtered.

![Options to filter list of messages on a request -screenshot][img1]

[1]: ./index#open

[img1]: /media/loc/en/request/filter-messages.png


## Related topics

- [Create request](/en/request/learn/create.md)
- [Reply to customer](/en/request/learn/reply.md)
- [Edit message](/en/request/learn/edit-message.md)