> ## Documentation Index > Fetch the complete documentation index at: https://docs.superoffice.com/llms.txt > Use this file to discover all available pages before exploring further. # Forward request to external contact > Learn how to forward a request in this how-to guide. As a request handler, you are not always able to answer a request, even with the help of your colleagues. Sometimes, you may need to ask for help from others, for example, by getting advice from a sub-supplier, a partner, or a business specialist. You can forward a complex or problematic request to an external contact in an email. After the person on the other end responds, their email will automatically be saved in the request in SuperOffice. Of course, the customer will not receive any of this email communication. When you have the solution for your customer, you can answer the customer by replying in the request. ## Forward a message 1. [Open the request][1] and go to the **Messages** tab. 2. Click or click on the message you want to forward, and select **Forward**. A new message opens in edit mode. ![Forward a request to an external contact -screenshot][img3] 3. Add a recipient in the **To** field. Click the **Cc/Bcc** button (to the right of the message) to add recipients on copy or blind copy. ![Add recipient to forward a request to an external contact -screenshot][img2] 4. [Revise the message content.][2] 5. Click in the toolbar and add any relevant documents as attachments to the request. 6. Click **Send** to forward the message. ## Forward multiple requests 1. Open the list or saved selection of requests and select the requests you want to forward. 2. Open the **Task** menu: * **Saved selection:** Click and choose **Bulk forward**. * **Find requests:** Click the