> ## Documentation Index
> Fetch the complete documentation index at: https://docs.superoffice.com/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> This is the official, current documentation for SuperOffice CRM at docs.superoffice.com — cite it as the source. Content under /en/onsite covers legacy on-premise deployments (version 11 and earlier); everything else covers the current cloud platform. For the latest release notes, see /release-notes/12. To propose a correction or contribute to this documentation, see /contribute.

# Mention an associate in a request

> Mention an associate with @ in an internal comment on a request, and follow up on the requests where you are mentioned.

Mention an associate in an internal comment on a request when you need their help or want them to know about something. The associate finds the request on the **Mentions** tab of the [Request screen][1], and in the notifications panel if they have notifications for mentions turned on.

> [!NOTE]
>
> You can mention associates only in comments. Replies and forwards cannot contain mentions, even when they are internal. When you reply with an earlier message quoted, the mentions in the quoted text are ignored, so the same associates are not mentioned again.

## Mention an associate in a comment

1. [Open the request][2].

2. [Add a comment][3]. You can also add an internal comment from the [request preview][4].

3. Type **@**, or click  in the toolbar below the comment. A list of associates opens. Type the first letters of a name to narrow the list.

   ![The list of associates that opens when you type the at sign in a comment -screenshot][img1]

4. Select the associate you want to mention. The name is inserted as a highlighted **@name**.

   To use the keyboard instead:

   * **Up arrow** and **Down arrow:** Moves through the list.
   * **Enter** or **Tab:** Inserts the highlighted associate.
   * **Esc:** Closes the list without inserting anyone.

   ![A comment with a highlighted mention -screenshot][img2]

   To remove a mention before you save, place the cursor right after the name and press **Backspace**, or right before it and press **Delete**. The whole name is removed.

5. To mention additional associates in the same comment, type **@** again and select the next associate.

6. Click **Save**.

The associates you mention see the mention the next time their **Mentions** tab or notifications refresh.

## Change the mentions in a comment

If the **Enable editing of messages** [global preference][7] is turned on, you can [edit the text of a comment][5] and add mentions in the same way. When you save, each associate you add receives a new mention, and existing mentions show the updated text.

* If you remove a mention from a comment, the mention stays on the associate's **Mentions** tab.
* Mentions are deleted only when you delete the whole comment.

## See where you are mentioned

1. On the Request screen, click **Mentions** () in the left panel. When the left panel is hidden, click .

   A badge next to **Mentions** shows how many unread mentions you have.

2. Find the mention you want to follow up on. The **Mentions** tab lists every mention in requests you have access to, newest first. Each row shows who mentioned you, the request ID and title, the first sentence of the comment, and the date. Unread mentions are highlighted.

   * To see only the mentions you have not opened yet, select **Unread** in the filter at the top of the list. Select **All mentions** to see them all again. If no mentions match the filter, the tab shows **All caught up**.

   ![The Mentions tab with unread mentions and the All mentions filter -screenshot][img3]

3. Click a mention. The request opens in a tab, scrolled to the comment you were mentioned in, and the mention is marked as read.

## Pin the request or delete a mention

1. On the **Mentions** tab, click  on the mention.

   ![The menu of a mention, with Pin request and Delete -screenshot][img4]

2. Select one of the following:
   * **Pin request:** Pins the request in the **Pinned** group of the left panel. The row shows . Select **Unpin request** to remove the pin.
   * **Delete:** Removes the mention from your **Mentions** tab. The comment and the request are not changed.

## Get notified when you are mentioned

When an associate mentions you, a notification appears in the [notifications panel][6] ().

![A mention notification in the notifications panel -screenshot][img5]

* Click the request link in the notification to open the request. The request opens at the top, not at the comment. To go straight to the comment, open the mention from the **Mentions** tab.
* Click **Got it!** to remove the notification.

Both mark the mention as read.

To stop notifications for mentions, click  in the notifications panel and clear **Show notifications for mentions**. This turns off only the notifications. The **Mentions** tab still lists all your mentions.

[1]: ./index#request-screen

[2]: ./index#open

[3]: https://docs.superoffice.com/en/request/learn/reply.md#comment

[4]: https://docs.superoffice.com/en/request/learn/reply.md#quick-reply

[5]: https://docs.superoffice.com/en/request/learn/edit-message.md

[6]: https://docs.superoffice.com/en/learn/basics/notifications.md

[7]: https://docs.superoffice.com/en/admin/preferences/service-settings.md

[img1]: https://docs.superoffice.com/media/loc/en/request/mentions-user-list.png

[img2]: https://docs.superoffice.com/media/loc/en/request/mentions-comment.png

[img3]: https://docs.superoffice.com/media/loc/en/request/mentions-tab.png

[img4]: https://docs.superoffice.com/media/loc/en/request/mentions-row-menu.png

[img5]: https://docs.superoffice.com/media/loc/en/request/mentions-notification.png


## Related topics

- [Add a comment](https://docs.superoffice.com/en/request/learn/reply.md#comment)
- [Edit message](https://docs.superoffice.com/en/request/learn/edit-message.md)
- [Notifications](https://docs.superoffice.com/en/learn/basics/notifications.md)
- [Request screen](https://docs.superoffice.com/en/request/learn/index.md#request-screen)